Server - The Café

Job Description

Job Description

Company Description

Fairmont Hotels & Resorts is a renowned luxury hotel brand with a global presence and a commitment to creating lasting memories for our guests. With over 30,000 colleagues worldwide, we are dedicated to delivering exceptional service, fostering a culture of excellence, and making special happen.

Hotel Overview:

Located in the heart of downtown Fairmont New Orleans will be an impressive new addition to Fairmont’s luxury portfolio, offering 250 luxury guest rooms, four food & drink venues, a rooftop pool with expansive views of the city, more than 19,000 square feet of function space, and a 10,000 square-foot spa.

This property is destined to become an illustrious destination in the Central Business District, nearby the city’s renowned and historic French Quarter.

• Consistently provide warm, professional, friendly, and engaging service in accordance with Fairmont and The Café by Chef Emeril standards. 
• Create welcoming and memorable guest experiences by anticipating needs and providing attentive, personalized service. 
• Demonstrate complete knowledge of outlet policies, procedures, service standards, and steps of service. 
• Maintain detailed knowledge of The Café menu, including breakfast and lunch offerings, pastries, desserts, sandwiches, salads, specialty items, and daily features. 
• Maintain knowledge of coffee, espresso, specialty beverages, juices, teas, and other beverage offerings. 
• Understand ingredients, preparation methods, garnishes, allergens, dietary restrictions, and appropriate menu recommendations. 
• Assist guests with menu selections and confidently answer questions regarding ingredients, preparation, and beverage offerings. 
• Demonstrate knowledge of Chef Emeril Lagasse's culinary style and the New Orleans influences represented throughout The Café. 
• Accurately take food and beverage orders and communicate special requests, allergies, and modifications to the appropriate culinary team. 
• Deliver food and beverages promptly while maintaining proper presentation, quality, temperature, and timing. 
• Monitor guest satisfaction throughout the dining experience and proactively address needs or concerns. 
• Present guest checks and accurately process cash, credit card, and other forms of payment in accordance with established procedures. 
• Maintain cleanliness and organization of tables, service stations, dining areas, and other guest-facing spaces. 
• Assist with setting, clearing, and resetting tables and service areas throughout the shift. 
• Attend pre-shift meetings, tastings, training sessions, and departmental meetings to continually develop product knowledge and service skills. 
• Maintain familiarity with Fairmont New Orleans amenities, services, outlets, events, and local attractions to assist guests with inquiries. 
• Follow all food safety, sanitation, responsible alcohol service, and workplace safety policies and procedures. 
• Maintain a clean, pressed, and professional uniform and polished appearance consistent with Fairmont standards. 
• Assist with opening and closing duties, stocking, side work, and other operational responsibilities as assigned. 
• Work collaboratively with Culinary, Stewarding, Host, and other Food & Beverage colleagues to ensure seamless service. 
• Uphold the hospitality and culinary standards associated with Chef Emeril Lagasse and Fairmont New Orleans. 
• Perform additional duties as assigned. 

• Previous restaurant, café, hotel, or hospitality experience preferred. 
• Luxury hotel or upscale dining experience is an asset. 
• Passion for food, beverage, coffee, and creating exceptional guest experiences. 
• Strong communication and interpersonal skills. 
• Ability to develop detailed knowledge of menu and beverage offerings. 
• Professional, personable, and service-oriented demeanor. 
• Ability to work efficiently in a fast-paced environment. 
• Ability to remain composed and attentive during high-volume service periods. 
• Strong organizational and multitasking abilities. 
• Previous POS experience is an asset; training will be provided. 
• Ability to work flexible schedules, including mornings, evenings, weekends, holidays, and extended shifts as operationally required. 
• Must be legally authorized to work in the United States. 
• Must possess or be able to obtain required Louisiana food safety certifications. 

All your information will be kept confidential according to EEO guidelines.