Support Specialist

Job Description Support Specialist - Entry Level (Maryland) Fort George G. Meade Complex, MD Pay Plan: GG , Grade: 02/1 to 07/10 Open: 2026-08-17, Close: 2026-08-19 Job Posting: 1261655 Responsibilities Track/manage highly sensitive security processes Maintain highly sensitive security information, disclosed only to authorized recipients, in appropriate formats, and within constraints of relevant laws (e.g., the Privacy Act and FOIA). Prepare accurate and complete reports that document processes, outcomes, and findings Provide basic security analysis and risk recommendations to decision makers and customers Create products based on analysis of security and/or counterintelligence data Job Summary Security and Counterintelligence is responsible for the protection of NSA/CSS information, people, and facilities worldwide. Support Specialists contribute to the Security and Counterintelligence mission primarily through the Office of Personnel Vetting and Physical Security by tracking, managing and maintaining sensitive security information. Support Specialists assist with an array of critical tasks, to include creating and maintaining security records, updating security systems of record, applying Intelligence Community and NSA/CSS policies for vetting security clearances or physical access, evaluating security clearance requests to ensure affiliates' actions are consistent with adjudicative criteria, and completing other administrative tasks associated with the processing of security clearances. Through this role, the Support Specialist will learn the intricate details of each process which will enable career growth within Security and Counterintelligence and beyond. Qualifications The qualifications listed are the minimum acceptable to be considered for the position. Entry is with a high school diploma or GED and no experience. The ideal candidate has a desire for continual learning with excellent problem-solving and interpersonal skills as well as: Strong written and oral communication skills Able to work as an individual and in a team environment Well-organized and able to handle multiple assignments Focused on customer needs Knowledge of basic office tools and functions Experience using Microsoft Products (Word, Excel, Outlook) is preferred Able to lift 20 lbs. Note: The agency is currently hiring Support Specialists to Specialize in: Administrative Support Security Technology Customer Service Personnel Records Pay Salary offers are based on candidates' education level and years of experience relevant to the position and also take into account information provided by the hiring manager/organization regarding the work level for the position. Salary Range: $35,749 - $75,059 (Entry/Developmental) Salary range varies by location, work level, and relevant experience to the position. Training will be provided based on the selectee's needs and experience. Benefits: NSA offers a comprehensive benefits package. Work Schedule: This is a full-time position, Monday - Friday, with a basic 8hr/day work requirement between 6:00 a.m. and 6:00 p.m, depending on the core operating hours of the hiring organization. DCIPS Trial Period If selected for this position, you will be required to serve a two-year DCIPS trial period, unless you are a veterans' preference-eligible employee, in which case you are required to serve a one-year trial period. This trial period runs concurrently with your commitment to the position, if applicable. Before finalizing your appointment at the conclusion of your trial period, NSA will determine whether your continued employment advances the public interest. This decision will be based on factors such as your performance and conduct; the Agency's needs and interests; whether your continued employment would advance the Agency's organizational goals; and whether your continued employment would advance the efficiency of the Federal service. Upon completion of your trial period, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest. If you do not receive certification for continued employment, you should receive written notice prior to the end of your trial period that your employment will be terminated and the effective date of such termination. Important Eligibility Information U.S. Citizenship is required for all applicants. NSA is an equal opportunity employer and abides by applicable employment laws and regulations. All applicants and employees are subject to random drug testing in accordance with Executive Order 12564. Employment is contingent upon successful completion of a security background investigation and polygraph. NSA is committed to providing reasonable accommodations to qualified applicants with disabilities during the application and hiring process. DCIPS Disclaimer VETERANS AND TRANSITIONING SERVICE MEMBERS Thank you for your service! The National Security Agency (NSA) is part of the Defense Civilian Intelligence Personnel System (DCIPS). All positions at NSA are in the Excepted Service under Title 10, United States Codes (U.S.C.), Section 1601 appointment authority. Veterans' Preference In accordance with the procedures provided in DoD Instruction 1400.25, Volume 2005, "DoD Civilian Personnel Management System: Defense Civilian Intelligence Personnel System Employment and Placement," NSA applies veterans' preference, as defined by Section 2108 of Title 5, U.S.C., to eligible candidates. If you are claiming veterans' preference, you are required to provide acceptable documentation of your preference eligibility upon application. Acceptable documentation includes: DD-214: "Certificate of Release or Discharge from Active Duty," which shows dates of service and discharge under honorable conditions (Copy 4); OR- Certification of Service: a written document on letterhead from the appropriate branch of the armed forces that certifies the service member is expected to be discharged or released from active duty service in the armed forces under honorable conditions not later than 120 days after the date the certification is signed. The certification should include the military service dates, including the expected discharge or release date; Standard Form 15 (SF-15) Application for 10-point Veteran Preference; VA Letter of Disability (for 10pt and Sole Survivorship rating). You may obtain a letter from the Department of Veterans Affairs reflecting your level of disability for preference eligibility by visiting a VA Regional Office, contacting a VA call center, or online ( Failure to provide sufficient documentation of veterans' preference eligibility may preclude NSA from identifying you as a preference eligible candidate during the hiring selection process. #J-18808-Ljbffr