Executive Desktop Support

Job Description

Job Description

We are looking for an Executive Desktop Support specialist to provide high-touch technical assistance for leadership and employees in San Francisco, California. This contract opportunity is ideal for someone who excels in a cloud-first environment, enjoys hands-on endpoint support, and can balance day-to-day troubleshooting with executive-level service. The role combines advanced desktop support, device administration, and close collaboration with business teams to keep workplace technology running smoothly.

This is a hybrid opportunity and requires 3 days on site.

Responsibilities:

• Deliver advanced desktop support for complex user issues, serving as an escalation point for technical problems across the organization.

• Provide concierge-style technology assistance to executives and key stakeholders with a strong focus on responsiveness and professionalism.

• Administer modern endpoint management tools, including Microsoft Intune, to support device configuration, compliance, and lifecycle management.

• Support Microsoft 365 services such as Exchange Online, Azure-based identity tools, and collaboration platforms used by business teams.

• Coordinate workstation rollouts, hardware replacements, and user device migrations for the San Francisco, California office.

• Troubleshoot and resolve issues affecting both Windows and Mac computers in a predominantly Windows-based environment.

• Assist with the shift of entry-level support activities to an external service model while maintaining continuity for end users.

• Monitor and work through support tickets, partnering with colleagues to address technical needs across multiple departments.

• Provide onsite assistance in a corporate office setting and help maintain dependable daily technology operations for real estate-focused business units.

• Experience delivering Tier 1 through Tier 3 desktop support within enterprise or similarly complex business environments.
• Proven success supporting senior executives with a high-service, white-glove approach to end-user assistance.
• Hands-on expertise with Microsoft Intune, endpoint administration, device provisioning, and policy management.
• Strong knowledge of Microsoft 365 technologies, including Exchange Online, Azure, and identity access support.
• Ability to support and troubleshoot Windows 10, Microsoft Windows environments, and macOS endpoints.
• Background in hardware refresh initiatives, workstation deployments, and general device lifecycle support.
• Familiarity with Active Directory, service desk ticket management, and structured troubleshooting practices.
• Strong communication skills and the ability to work effectively with IT teams, leadership, and business stakeholders.