Admissions Coordinator

Position Summary The Admissions Coordinator serves as a front-line representative of Medforth Global Education (MGE), serving one of their universities, by ensuring operational accuracy, efficiency, and consistency across the admissions lifecycle. This role is a key part of a Pod, a small, cross-functional team of an Admissions Officer, Admissions Coordinator, Recruiter, and Financial Aid/Institutional Student Financial Assistance Specialist, focused on efficiently moving students through the admissions funnel. The Admissions Coordinator is responsible for ongoing funnel progression through timely application processing and file completion and ensuring accurate documentation, proactive follow-up with students, and seamless collaboration with team members to keep applicants moving forward toward enrollment This position also requires responsiveness and adaptability across regions. Depending on region (US, Canada, or International), additional duties may be assigned or specialized to meet the unique needs of applicants in that market. Essential Functions * Facilitate the daily processing of applications, manage supporting documents, and serve as the primary point of contact for file completion. * Ensure data entry accuracy of applicant files. * Ensure the accuracy and integrity of data entry across all applicant files while adhering to admission timelines. * Demonstrate knowledge of application processing compliance requirements and actively support adherence to institutional and regulatory standards. * Identify process inefficiencies and escalate to appropriate supervisor. * Document funnel progression for applications. * Serve as an integral member of the Pod team, comprised of an Admissions Officer, Admissions Coordinator Recruiter, and Financial Aid/Institutional Student Financial Assistance Specialist, to deliver coordinated, holistic support throughout the admissions process * Maintain accurate and up-to-date applicant records in Salesforce to track applicant progress, ensuring records are accurate, timely, and comprehensive. * Support members of the Pod team in guiding deposited students through key enrollment steps, such as completing financial aid, housing, travel, registration, and attending orientation. * Prepare and send acceptance and scholarship letters while maintaining accurate tracking and documentation in admissions systems * Identify and monitor applicants who may be at risk of disengagement, escalating issues to Admissions Officers or Leadership for timely intervention * Open, review, and prioritize incoming inquiries (mail, email, etc.), ensuring prompt and appropriate follow-up." * Assist with admissions projects, reporting, data management, and applicant communications as needed. * Perform other region-specific duties as assigned. Knowledge, Skills & Abilities * Deep commitment to providing an exceptional applicant and student experience, with a customer-service mindset. * Ability to thrive in a collaborative pod structure while independently managing responsibilities. * Strong interpersonal, verbal, and written communication skills; able to engage with diverse applicants and families with professionalism and empathy. * Comfort and proficiency with email-based communication and engagement. Proficiency with Salesforce or other CRM systems for tracking communications and applicant progress. * Strong organizational and problem-solving skills with the ability to manage multiple priorities in a fast-paced environment. * Professional demeanor with the ability to represent SGU to applicants, families, and stakeholders. Qualifications * Bachelors degree required * Experience in higher education admissions, student services, or a related customer service role strongly preferred. Work Environment & Physical Demands * Work performed in a positive, creative, and collaborative office environment. * Requires frequent use of com