Customer Sales Process Coordinator

Sales Process Specialist

This role supports customers following the sale of Testing, Inspection, and Certification products and services. The Sales Process Specialist will coordinate implementation activities, support ongoing customer relationships, resolve product and technical issues, and collaborate with account owners to inform renewal and expansion strategies. The ideal candidate is a relationship-focused problem solver who can coordinate across multiple internal teams, maintain clear communication, and ensure customers receive a consistent and positive post-sales experience.

Guide the post-sales implementation of Testing, Inspection, and Certification products and services.

Collaborate with account owners on customer renewal strategies and potential expansion opportunities.

Coordinate post-sale activities to ensure customers meet certification requirements and product or service adoption timelines.

Serve as a primary point of contact for assigned customers regarding post-sales services and ongoing relationship support.

Build trust, transparency, and loyalty with customer contacts.

Gather customer feedback and direct it to the appropriate internal teams.

Connect customer personnel with relevant account managers, sales representatives, technical inside sales representatives, delivery teams, engineers, and other internal resources.

Take ownership of product, investment, and technical issues through complete resolution from the customer's perspective.

Support implementation and fulfillment teams in delivering post-sale solutions.

Collaborate with internal resources until customer issues are resolved and clearly communicated.

Provide customer and account insights to support renewal planning and broader sales strategies.

Develop a strong internal problem-solving network and engage the appropriate personnel to address challenges and improve service delivery.

Work independently under moderate guidance while managing multiple customer needs and priorities.

Experience supporting customers during implementation, onboarding, account management, customer success, or another post-sales function.

Strong customer relationship management and service skills.

Ability to coordinate across sales, technical, engineering, delivery, and fulfillment teams.

Excellent written and verbal communication skills.

Strong ownership, follow-through, and problem-solving abilities.

Ability to manage product, service, and technical issues through resolution.

Strong organizational skills with the ability to manage competing priorities.

Ability to build productive relationships with both customers and internal stakeholders.

Experience within Testing, Inspection, and Certification services or another technical, regulated, or compliance-focused environment is beneficial.

The expected salary range for this position is $24 - $26 per hour, depending on experience and qualifications. This role also qualifies for comprehensive benefits such as health insurance and paid time off.