Housing Coordinator - Public Housing - Part Time

Public Housing Coordinator

The Public Housing Coordinator is responsible for assisting in the day-to-day operations of the Public Housing Program at the Ingham County Housing Commission. This position ensures program compliance with all applicable HUD regulations and agency. Housing Coordinator works closely with applicants, program participants, residents, and staff to administer housing programs, including application intake, eligibility determinations, annual and interim recertifications, and resident and community engagement activities. This position serves as a primary point of contact, ensuring compliance with program requirements while providing quality customer service and support to participants and residents.

Essential Functions

• Conduct applicant intake, eligibility determination, income verification, and complete admissions and leasing cycle under the Housing Commission's Public Housing Program.
• Perform a variety of tasks related to the leasing cycle.
• Prepares application packets and takes applications for the Public Housing program. Assists applicants in filling out application, and reviews applications.
• Manage annual and interim re-certifications in accordance with HUD guidelines and PHA policies.
• Maintain accurate and complete participant files including the waiting list both electronically and in hard copy as required by HUD regulations.
• Submits request and/or makes phone calls to verify applicant employment and income, checks for criminal history and transmits information on applicants with criminal history to appropriate personnel.
• Provides pre-occupancy orientation for new residents; explains lease and briefs them on Housing Commission policies and procedures.
• Executes leases, obtains client signatures, documents and compiles file, and submits for case screening.
• Answers resident inquires and provides information on status of rent, damage claims, and other relevant issues. Establishes and maintains excellent working relationships with program clients.
• Provides clients with resources and referral information needed to work towards self-sufficiency, as needed.
• Performs clerical duties such as answering telephone, general typing, filing, mailing correspondence and accounts payable/receivable. Receives incoming mail and takes appropriate action or files necessary information into client files.
• Provide customer service to residents regarding the leasing process, rent payments, and policy questions.
• Ensure compliance with HUD regulations, including 24 CFR Part 960, and prepare documents for audits or HUD reviews.
• Assist in the enforcement of program rules and issue notices related to changes in rent, family composition, income, and program violations.
• Update and maintain data in the housing management software (House Data System Software)
• Support efforts to expand housing opportunities, including landlord recruitment and outreach.
• Prepare monthly reports and other required documentation for internal and HUD reporting.
• Receives, processes, and issues receipts for rental payments, security deposits, and other revenues submitted to the Housing Commission and properties managed by the Commission. Maintains accurate payment records and ensures compliance with internal cash-handling procedures.
• Reports to and advises Executive Director of caseload status.
• Greets general public and assists them by checking routine records and files for requested information. Answers telephone requests concerning Public Housing/Section 8 program, the waiting list and requests for general information. The Coordinator is responsible for communicating with the general public, other agencies and organizations and prospective residents on eligibility requirements for Admissions and Continued Occupancy.
• Performs other duties as assigned by Executive Director

Employment Qualifications

• High school graduation with advanced college level courses and one year of experience in providing social services to recipients, or an equivalent combination of education and experience, or three years of experience in the rental housing industry
• Minimum of one (1) years of experience in housing, property management, or a public agency environment required
• Experience working with Section 8 or other federally subsidized housing programs is strongly desired.
• Experience working with elderly and/or disabled populations is highly preferred.

Knowledge, Skills, and Abilities:

• Knowledge of HUD regulations, procedures and practices pertaining to the Public Housing programs
• Skills in operating general office machines and computers.
• Ability to communicate and relate to persons of diverse backgrounds and abilities and establish and maintain effective working relationships with other employees and residents.
• Ability to perform repetitive and tedious job assignments accurately.
• Ability to write reports, complete forms, compose letters and effectively communicate both verbally and in writing.
• High level of organization and attention to detail.
• Ability to maintain confidentiality and work independently.
• Proficiency in Microsoft Office Suite and experience with housing management systems.

Demonstrates effective communication skills by engaging, interacting and working with all individuals to ensure clarity and understanding in all interactions.

Requirements and Working Conditions

Primarily office-based with occasional travel for conferences, outreach, or client meetings.

Must be able to sit or stand for extended periods and lift up to 25 lbs occasionally.

May require flexible scheduling to meet program deadlines.

Ingham County Housing Commission is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, protected veteran status, or any other legally protected characteristic under applicable federal, state, or local law. We are committed to building an inclusive and diverse workforce and encourage individuals from all backgrounds to apply.