Clerical/Admin - Administrative Assistant

Job Responsibilities Are you passionate about making a real difference in people's lives? Join our team at the Office of Mental Health where we are dedicated to providing compassionate and accessible care to our community. We are seeking an Administrative Specialist II who is motivated to help individuals and families navigate life's challenges and achieve long-term wellness. If you want to use your skills to build a healthier, more resilient community, we encourage you to apply. This position is located at the SC Department of Behavioral Health and Developmental Disabilities (DBHDD) - Office of Mental Health, Beckman Center for Mental Health Services, Laurens Mental Health Clinic, 442 Professional Park Road, Clinton SC 29325. Under general supervision, the administrative specialist II will perform a variety of advanced administrative and clerical duties which are critical in meeting Access to Care Protocols and to the general operation of the mental health clinic. Responsibilities For The Administrative Specialist II Adhere to access to care protocols to include - completion of C-20’s as appropriate, managing a will-call list, and making appointment reminder calls. Schedule all telehealth and clinic-based patient appointments and prescription requests. Provide professional and courteous customer service to include- Answering the telephone timely, handling routine calls appropriately, greeting/orienting clients and visitors, ensuring patients and visitors are seen for appointments timely, maintaining a neat and orderly lobby. Ensure patients complete registration/intake per OMH policy and Quality standards. Provide patients assistance with voter registration. Ensure that patients receiving a self-pay reduction have submitted appropriate documentation. Complete yearly financial updates on each client in accordance with OMH DoFS and Beckman policies and procedures. Collect self-pay charges and complete deposits in accordance with OMH (Department of Financial Services) policies and Procedures. Adhere to policies and procedures according to Corporate Compliance, Fire and Safety and CARF. Demonstrate cultural competency. Minimum And Additional Requirements A high school diploma. Related clerical experience may be substituted for a high school diploma. Additional Requirements: A high school diploma and two (2) years of clerical experience; or an associate degree in secretarial science or other related field; or three year's clerical experience. Preferred Qualifications Bilingual abilities in English and Spanish (or another language) are a plus. Post Hire, Employees Must Utilize judgement and discretion in implementation of policies, practices and procedures. Operate standard office equipment. Collect and assemble information in a clear, concise manner. Communicate effectively, both orally and written. Coordinate work assignments. Establish and maintain effective working relationships with staff and the general public. Maintain confidentiality. Understand that position is considered essential and may be called back during crises/disasters/emergencies. The Department of Behavioral Health and Developmental Disabilities is committed to providing equal employment opportunities to all applicants and does not discriminate on the basis of race, color, religion, sex (including pregnancy, childbirth, or related medical conditions including, but not limited, to lactation), national origin, age (40 or older), disability or genetic information. Supplemental questions are considered part of your official application. Any misrepresentation will result in your disqualification from employment. Please complete the state application to include all current and previous work history and education. A resume will not be accepted nor reviewed to determine if an applicant has met the qualifications for the position. The Department of Behavioral Health and Developmental Disabilities offers an exceptional benefits package for full time (FTE) employees: Health, dental, vision, long-term disability, and life insurance for employees, spouse, and children. Click here for additional information. 15 days annual (vacation) leave per year 15 days sick leave per year 13 paid holidays Paid Parental Leave S.C. Deferred Compensation Program available (S.C. Deferred Compensation) Retirement benefit choices * State Retirement Plan (SCRS) State Optional Retirement Program (State ORP) Enrollment in one of the listed plans is required for all FTE employees; please refer to the contribution section of hyperlinked retirement sites for the current contribution rate of gross pay. Benefits For State Employees The state of South Carolina offers eligible employees generous benefits, including health and dental insurance; retirement and savings plan options; and paid vacation and sick leave. Plus, work-life balance programs such as telecommuting and flexible work schedules are available to employees of some state agencies. Insurance Benefits Eligible employees may enroll in health insurance, which includes prescription coverage and wellness benefits. Other available insurance benefits include dental, vision, term life insurance, long term disability and flexible spending accounts for health and child care expenses. Retirement Benefits State employees are also offered retirement plan options, including defined benefit and defined contribution plans. Additionally, eligible employees may elect to participate in the South Carolina Deferred Compensation Program, which is a voluntary, supplemental retirement savings plan offering 401(k) and 457 plan options. Workplace Benefits State employees may also be eligible for other benefits, including tuition assistance; holiday, annual and sick leave; and discounts on purchases, travel and more. Note The benefits above are available to most state employees, with the exception of those in temporary positions. Employees in temporary grant and time-limited positions may be eligible for all, some or none of these benefits as benefits are associated with each position type. For these positions, contact the hiring agency to determine what benefits may be available. 01 Have you ever been employed by the SC Dept. of Behavioral Health and Developmental Disabilities - Office of Mental Health (OMH) (formerly SC Department of Mental Health)? Yes No 02 If you have ever been convicted of a misdemeanor or felony criminal offense (other than in a Juvenile Court), you MUST list this information (unless you have taken steps to expunge your record.) This includes fraudulent checks, driving under suspension, disorderly conduct, shoplifting, etc. *Please note that conviction of a criminal offense does not bar you from employment in all cases; each conviction is evaluated individually. However, failure to list convictions is considered falsification of the application and WILL BE grounds for termination, if hired. It is your responsibility to know what is on your criminal record. If you have charges on your record that appear without a court disposition (result) you may be asked to provide that information if selected for employment. If you have questions, please inquire before you complete your application. PLEASE NOTE THAT NOT ANSWERING THIS QUESTION WILL DEEM YOUR APPLICATION AS INCOMPLETE AND IT WILL NOT BE CONSIDERED. Please indicate your understanding to this statement by checking the box below. Checking this box indicates my understanding to the above referenced statement. 03 Do you have a high school diploma and two years of clerical experience OR an associate degree in secretarial science or other related field OR three year's clerical experience? As applicable, please ascertain that your education and/or experience is included on application and resume. Yes No 04 Do you have experience with electronic health / medical records? Yes No 05 Please indicate your salary requirements. Please be specific; do not put "negotiable" or "open." Required Question #J-18808-Ljbffr