Product Owner III

Product Owner

At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company's success. As a Product Owner within PNC's Fraud organization, you will be based in Pittsburgh, Cleveland, Dallas or Birmingham. We are seeking an experienced Product Owner to lead the delivery of multi-channel Fraud customer communications, to drive fraud prevention, customer awareness, and customer trust. This role requires integration across multiple systems, to manage alerting for all transactions and use cases, communication delivery, and case management across operations.

Responsibilities include:

• Responsible for eliciting and documenting Fraud and cross functional requirements to prioritize within the crew backlog.
• Excellent organization and communication skills, to manage stakeholder engagement from discovery to execution and monitoring.
• Define and track project KPIs; use analytics, research, and customer and stakeholder insights to optimize outcomes.
• Supports and coordinates with end users for User Acceptance Testing, Business End to End Testing, and Post-Production Business Validation

PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be:

• Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions.
• Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework.

Qualifications:

Roles at this level typically require a university / college degree, with 5+ years of industry-relevant experience. Specific certifications are often required. In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered.

Bachelors

No Required Certification(s)

No Required License(s)