call Center Specialist

Job description

Business Development Representative

GROWING AUTOMOTIVE DEALERSHIP IS LOOKING FOR CALL CENTER SPECIALISTS.

This position is responsible for assisting service customers with scheduling appointments, updates on vehicle statuses, and customer retention efforts. Specialists must maintain regular attendance and demonstrate exceptional phone skills. Successful candidates will be flexible, possess good organizational skills, and maintain outstanding attention to detail. Consumers services specialists must also demonstrate good time management skills, be self-motivated and possess good interpersonal skills.

Specific duties include:

· Handle inbound phone inquiries and web appointment requests from customers

· Navigate through multiple computer applications with speed and accuracy

· Maintain a high level of world class customer service/professionalism to all customers

· Recommend additional products that best suit the customer

· Accept and implement coaching and feedback in order to achieve individual and team performance goals

· Other duties as assigned

Candidate requirements:

· High school diploma or equivalent required

· Previous customer service experience required

· Call center experience highly preferred

· Excellent verbal and written communication skills

· Proficient computer abilities

In addition to a competitive hourly rate of pay, representatives may qualify for department bonus incentives.

Business Development Representative

Job Title: Business Development Representative

Reports to: BDC Manager

SUMMARY

The Business Development Representative focuses on increasing the service traffic of the dealership by receiving inbound service appointment calls and making outbound calls which produce solid and specific appointments for the service department. The BDR must be a friendly, articulate, enthusiastic, and self-motivated team player with outstanding communication skills, a positive attitude, and an excellent work ethic.

DUTIES AND RESPONSIBILITIES

· Follow the BDC scripts and guidelines on all inbound and outbound calls

· Ensure that all calls presented are answered promptly and professionally

· Ability to work well under pressure

· Must possess strong organizational skills, time management skills, and the ability to multitask

· Acquire a complete knowledge of service information related to the makes and models of the dealership

· Develop proficiency with all features of the BDC Customer Relationship Management (CRM) software

· Ensure that all information entered into BDC software is consistent and accurate

· Maintain a current knowledge of coupons, direct mail pieces, and recall information

· Develop a thorough understanding of and demonstrating adherence to the BDC and dealership policies and procedures

· Consistently maintain daily, weekly, and monthly goals which correspond to the objectives of the dealer and your individual performance

· Ensure that all outbound calls such as – not limited to – No Show, Confirmation, Marketing, Follow Up, and Task List calls are made in a timely and effective manner

· Consistently meet the guidelines set for number of activities to be completed daily

· Ensure that the appointments are set consistent with policy/evenly distributed and and set for the appropriate times and personnel

· Demonstrate the ability to interact effectively with dealer personnel at all levels

· Maintain strict confidentiality of confidential personal information for our customers

· Perform other duties as assigned

· Maintain a professional code of conduct at all times

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Business Development Representative

Job Title: Business Development Representative

Reports to: BDC Manager

EDUCATION and/or EXPERIENCE

High school diploma or general education diploma (GED); or one to three months related experience and/or training; or equivalent combination of education and experience. Must be proficient in Microsoft Office including Outlook, Word, and Excel and possess the ability to navigate through multiple windows and multiple software applications. Knowledge of Google Docs/Drive is beneficial. Must be able to work well with customers and work well under pressure. Must possess strong organizational and time management skills. Must also possess the ability to multitask. Will be trained on dealership computer systems.

REASONING ABILITY

Ability to apply common sense, understanding to carry out instructions furnished in written, oral, or diagram form. The individual must be able to deal with problems involving several concrete variables in standardized situations.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. The individual will work at a desk in an office setting for most of the shift. S/he will spend several hours a day speaking to clients and internal staff selling, problem solving and making appointments. Professional personal appearance is required.

NOTE

This is not necessarily an exhaustive list of responsibilities, skills, duties, requirements, efforts, or working conditions associated with the job. While this list is intended to be an accurate reflection of the current job, the dealership reserves the right to revise the functions and duties of the job or to require that additional or different tasks be performed when circumstances change (i.e., emergencies, changes in personnel, workload, rush job, or technological developments).

Job Type: Full-time

Salary: $15.50 - $18.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Supplemental pay types:

• Commission pay

Work Location: In person