Transportation Driver

Job Title: Transportation Driver Reports To: Transportation Supervisor Supervises: N/A Status: Non-Exempt Location: Access to Healthcare Network - Las Vegas About Access to Healthcare Network (AHN) Access to Healthcare Network (AHN) is a mission-driven nonprofit dedicated to improving access to quality healthcare and supportive services. We foster a collaborative, respectful, and dynamic work environment where team members feel valued and supported. Joining AHN means contributing to meaningful work that positively impacts seniors, individuals with disabilities, and underserved community members. JOB PURPOSE The Transportation Driver is responsible for providing safe, reliable, and compassionate door-to-door transportation services for individuals with mobility limitations using a wheelchair-accessible vehicle. This role ensures clients are transported safely and on time while delivering exceptional customer service throughout the entire journey, from trip origin to final destination. As a representative of Access to Healthcare Network (AHN), the Transportation Driver serves as a resource to clients by providing information about available programs and services and connecting individuals with appropriate resources when needed. KEY RESPONSIBILITIES Safely transport seniors and individuals with disabilities to medical appointments, pharmacies, grocery stores, community activities, hospital discharges, and other approved destinations. Operate assigned routes and schedules as directed by the Transportation Dispatcher. Complete all required driver training, safety programs, and wheelchair securement certification. Provide courteous, compassionate, and professional customer service to clients, caregivers, and providers. Assist clients with boarding, exiting, mobility needs, wheelchair securement, and personal belongings. Provide door-to-door transportation services while ensuring client safety and comfort. Communicate regularly with Dispatch regarding trip status, delays, client updates, and availability. Conduct and document pre-trip and post-trip vehicle inspections; maintain vehicle cleanliness and safety. Accurately maintain trip records, activity logs, and client information using electronic devices and transportation software. Comply with all AHN policies, safety procedures, transportation regulations, and Nevada traffic laws. Observe and report client health, safety, behavioral, or social concerns according to established procedures. Complete Community Health Worker screenings, referrals, and related client support activities as assigned. Utilize transportation technology, including GPS, smartphones, tablets, Salesforce, and scheduling software. Promote awareness of AHN programs, services, and community resources. Report vehicle, operational, or departmental concerns to management. Attend required meetings, trainings, and organizational events. Maintain professional appearance, punctuality, and reliable attendance. Remain flexible to schedule changes based on operational needs. Perform other duties as assigned. EDUCATION & EXPERIENCE REQUIRED High School Diploma or equivalent required. Bilingual (Spanish/English) preferred. Community Health Worker (CHW) Certification required within one year of hire (agency-funded). Basic computer proficiency, including Microsoft Office, databases, smartphones, and mobile applications. Knowledge of community resources, public health programs, and services for seniors and individuals with disabilities preferred. Valid Nevada Driver's License required with an acceptable five-year driving record that meets AHN insurance requirements. Minimum one (1) year of driving experience required; experience operating passenger, commercial, or wheelchair-accessible vehicles preferred. Must successfully complete a pre-employment substance screening and participate in any required testing for driver positions. Strong customer service skills with a professional, compassionate, and patient approach. Effective verbal and written communication skills. Ability to prioritize tasks, manage time effectively, and maintain reliable attendance. Strong problem-solving, active listening, and interpersonal skills. Ability to remain calm, adaptable, and professional in changing environments. Accurate data entry and documentation skills. Familiarity with Northern Nevada communities and available support services preferred. Ability to maintain confidentiality and comply with HIPAA requirements. WORK ENVIRONMENT & PHYSICAL REQUIREMENTS Ability to stand for extended periods and sit for up to 6-8 hours per day while operating a vehicle. Ability to perform physical activities including walking, bending, squatting, reaching, twisting, kneeling, grasping, and assisting clients with mobility needs. Frequent use of hands and wrists for driving, operating vehicle equipment, and completing documentation. Visual ability sufficient to safely operate a motor vehicle, including close, distance, peripheral, and color vision, as well as depth perception and focus adjustment. Regular exposure to indoor and outdoor environments, varying weather conditions, traffic, noise, and other transportation-related conditions. Ability to safely operate wheelchair-accessible vehicles and related equipment. Ability to lift, carry, push, and pull up to 50 pounds on a regular basis. Ability to assist clients with mobility devices, including wheelchairs, walkers, and other adaptive equipment. Ability to work safely and effectively in a fast-paced transportation environment while maintaining awareness of surroundings and client needs. The statements herein are intended to describe the general nature and level of the position, but are not necessarily a complete list of responsibilities, duties and skills required of employee(s) so classified. As such, responsibilities, duties, and required skills may be changed, expanded, reduced, or deleted to meet the business needs of Access to Healthcare Network. Furthermore, they do not establish a contract or implied contract for employment. FUNDING CLAUSE This position is funded through external grant sources. Continued employment is contingent upon the ongoing availability of this funding. If funding is reduced or discontinued, the position may be changed or eliminated. As an equal opportunity employer, we are committed to identifying and developing the skills and leadership of people from diverse backgrounds. We encourage all qualified candidates to apply. Benefits: Medical Insurance & Vision provided at no cost to the Employee Health Savings Account HDHP (HSA) includes employer matching $35.00 per month Dependent Care Flexible Savings Account (FSA) Low-cost health insurance options for your dependents Dental insurance Free Life Insurance and Long-Term Disability Voluntary Ancillary Benefits 4 Weeks Paid Time off in your first year 14 Holidays Bereavement Leave 4 weeks Paid parental leave Tuition Assistance and more! #J-18808-Ljbffr