Mobile Associate - Retail Sales, Bilingual

Overview At T-Mobile, we invest in YOU! Our Total Rewards Package ensures that employees get the same big love we give our customers. All team members receive a competitive base salary and compensation package. Employees enjoy wealth-building opportunities through an annual stock grant, employee stock purchase plan, 401(k), and access to free, year-round money coaches. That’s how we’re UNSTOPPABLE for our employees! This role supports retail operations by engaging customers and facilitating their technology and service needs in a fast-paced environment. It involves building proficiency in customer service and sales to provide personalized device and service solutions. The role requires consistent use of digital tools to demonstrate network coverage and service benefits effectively. Success is measured by the ability to build customer relationships, complete training, and contribute to a seamless customer experience. The work impacts the organization by enhancing customer loyalty and supporting team initiatives through effective communication and service delivery. Job Responsibilities Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet customer needs Utilize digital tools consistently to demonstrate network coverage and service benefits during customer interactions Complete required training to build knowledge of products, services, systems, and processes for effective customer support Engage customers by exploring their needs and providing hands-on demonstrations of technology and accessories Other duties and projects as assigned by business management as needed Education and Work Experience High School Diploma/GED (Required) 6 months of customer service and/or sales experience (Retail environment) (Preferred) Knowledge, Skills and Abilities Change Agility (Required) Communication (Required) Customer Problem Solving (Required) Customer Service (Required) Engaging People (Required) Multitasking (Required) Sales (Required) At least 18 years of age Legally authorized to work in the United States Travel Travel Required (Yes/No): No Regulatory DOT Regulated Position (Yes/No): No Safety Sensitive Position (Yes/No): No Compensation Hourly Base Pay: $20.50, plus $5.00 per hour training pay. Within the first 90 days of employment, Mobile Associates receive on-the-job training and are eligible for hourly training pay. After promotion to Mobile Expert, eligible for an annualized incentive target of $18,000/year. Actual incentives vary based on performance and full-time status. All employees are guaranteed to earn $20/hour inclusive of base pay and incentives. All employees are eligible for an Annual Stock Grant. Benefits Our benefits include medical, dental, and vision insurance; flexible spending accounts; 401(k); employee stock grants and employee stock purchase plan; paid time off and up to 12 paid holidays (approx. 4 weeks for new full-time employees and 2.5 weeks for new part-time employees annually); paid parental and family leave; family building benefits; back-up care; enhanced family support; childcare subsidy; tuition assistance and college coaching; short- and long-term disability; voluntary AD&D, accident, life, and long-term care insurances; mobile service and home internet discounts; pet insurance; and commuter and transit programs. For more details, visit Equal Opportunity T-Mobile USA, Inc. is an Equal Opportunity Employer. Decisions concerning the employment relationship are made without regard to age, race, ethnicity, color, religion, creed, sex, sexual orientation, gender identity or expression, national origin, marital status, citizenship status, veteran status, disability, or any other status protected by law. Discrimination or harassment based on these factors is not tolerated. Reasonable accommodations are available during the application or interview process; please contact View email address on click.appcast.io or call View phone number on click.appcast.io. #J-18808-Ljbffr T-Mobile