Social Worker Supervisor

Social Worker Supervisor I Salary: $36.13 per hour, $6,262.53 per month, $75,150.40 per year. Under general direction, the Social Worker Supervisor I plans, organizes, and supervises social service and employment staff engaged in providing information and referral services, adult protective services, in‑home supportive services, home placement services, child protective services, emergency response services, and/or employment services; performs other related work as assigned. Position Information Social Worker Supervisor I is the first supervisory level in the series. The role differs from the lower classification of Social Worker IV, which is a non‑supervisory position, and from Social Worker Supervisor II, which requires a master's degree. Incumbents in this classification generally receive direction from a Program Manager or other senior management level and supervise a variety of Social Workers, clerical and technical staff. Supervision Exercised and Received Incumbents receive direction from a Program Manager or equivalent. A Social Worker Supervisor I supervises staff holding less than a master’s degree, in accordance with California Department of Social Services (CDSS) guidelines. Examples of Duties Plans, assigns, supervises, coaches, mentors, and reviews the work of employees engaged in the delivery of employment and social services; consults with and guides social workers in providing counseling, support and guidance to clients with complex or specialized needs; may be required to work on‑call. Reviews and approves forms, applications, court reports, placements, reports of abuse and other documents to verify information or determine proper course of action; reassesses and modifies case plans. Reviews and approves reports of abuse; suggests or approves placements; may provide information to law enforcement or district attorneys; may testify in court; supports witnesses and victims who must testify. Documents and addresses clients’ concerns and complaints. Selects, trains, evaluates, and disciplines subordinate staff. Discusses or interprets regulations, rules, policies and programs to clients, applicants, staff and the general public. Assists and participates in the development of in‑service staff development programs. Facilitates communication between staff and management; communicates department expectations and activities, policy changes, and regulatory changes; evaluates and recommends service delivery improvements. Authorizes the provision of social and employment services through the department, provides services, and makes referrals to other agency staff and community agencies. Provides social services for sensitive or confidential cases, in the absence of assigned social workers or to meet workload demands. Participates or intercedes in interviews to defuse hostile or angry clients; obtains information on personal issues in difficult or emotional situations; explains decisions or recommendations to clients and family members. Establishes and maintains effective working relationships and trust with staff, clients, family members, community organizations and the public; collaborates with service providers; facilitates a work environment favoring teamwork, collaboration and mutual respect. Provides peer support for coworkers facing case‑related stress. Develops and prepares court reports, case plans, case narratives and safety plans in automated computer systems. Enters and retrieves data and narratives from automated computer systems. Maintains written chronological narrative reflecting personal or other contacts with the client and reasons for the social worker’s actions; prepares and maintains case records and databases; communicates decisions, timelines, recommendations and case plans to clients, families and service providers. Receives, approves and prepares correspondence and reports. Ensures all services are delivered in a respectful, culturally sensitive and appropriate manner. Maintains confidential information in accordance with legal standards and/or County regulations; performs all duties in conformance with the National Association of Social Workers (NASW) Code of Ethics. In small agencies, may be responsible for social workers involved in the provision of the full range of social services including advanced services. Performs related duties as assigned. Employment Standards Knowledge Of Principles and practices of supervision, training, mentoring, motivating, casework consultation, and peer counseling. Principles and practices of organization, workload management, and time management. Principles and practices of note taking, report writing, and English composition, grammar, punctuation, and spelling. Functions of public social services agencies and the principles of public social service administration. Casework concepts, techniques of interviewing, and record keeping in social casework. Laws, rules, and regulations governing the operation of public social services agencies and the role and responsibilities of a social worker. Medical, legal, economic, and social management needs of individuals and families with special medical needs such as HIV disease, drug dependency, the medically fragile child, Alzheimer’s, and the terminally ill. Strategies and protocols surrounding crisis intervention techniques such as voice modulation and assessing the potential for suicide. Psychopathology, the different types of mental illness diagnoses, how mental illness affects human behavior and mental health services and treatments utilized by clients. Signs, stages, and dynamics of abuse, and the effects of abuse on child/adult development and behavior. Signs and symptoms of alcohol and drug use/abuse in adults and children and the effects on families. Standards for maintaining clients safely in the home; options for placement; effects of removing clients from unsafe situations. Principles and methodologies of research, analysis, problem solving, and decision making. Computers, software, and Internet research. Resources available in the community for referral or utilization in employment or social service programs. Principles, methods, and resources in the field of public health, mental health, education, corrections and rehabilitation as they relate to public social services. Ability To Exercise sound judgment when organizing, directing, and prioritizing unit activities. Select, train, coach, supervise, evaluate, and discipline subordinate staff. Mentor, counsel, and collaborate with staff and foster an environment of teamwork, mutual respect and professionalism. Apply effective interpersonal and interviewing skills. Develop and maintain effective working relationships with agency staff, clients, and outside organizations. Present oral and written reports concisely and clearly. Analyze a situation accurately and adopt an effective course of action. Maintain confidentiality in accordance with legal standards and/or county regulations. Recognize signs of abuse for children, the elderly and dependent adults; assess risk factors and potential dangers to clients. Act effectively in stressful situations. Interact professionally and respectfully with clients including difficult, hostile, or distressed clients. Respect cultural differences. Use computers and related software. Minimum Qualifications Pattern 1: Three (3) years of full‑time experience performing journey‑level social work case management duties in a Social Worker II classification in an Interagency Merit System (IMS) county. (Substitution: One year of graduate work in social work or counseling may substitute for one year of the required experience.) Pattern 2: One (1) year of full‑time experience performing advanced journey‑level social work case management duties in a Social Worker III classification in an Interagency Merit System (IMS) county. Pattern 3: Four (4) years of full‑time experience performing social work case management duties. Qualifying social work case management includes direct case work management, such as assessment, evaluation; conducting investigations of abuse and neglect; preparing court reports; responsibility for a long‑term caseload, monitoring compliance through home calls and other personal contact; collaboration with other agencies and linking clients to resources and programs; development of a case plan, modification of case plans as needed/required; and authority to impose sanctions or implement actions that impact services. Additional Information A valid driver’s license will be required at the time of interview. Individuals who do not meet this requirement due to a disability will be reviewed on a case‑by‑case basis. Positions require pre‑employment screening, including background checks, and fingerprinting. Background checks are required and must be repeated every five (5) years. Lake County must verify employment and education if a conditional offer of employment is made to an applicant. Lake County offers flexible office hours available for most positions; Monday – Friday with a variety of schedules between 6:30 am – 7:00 pm. Work remotely from home is available for some positions upon Lake County Department of Social Services approval. Examination Information The Training & Experience Examination is designed to elicit a range of specific information regarding each candidate’s knowledge, skill, abilities, and potential to effectively perform the duties relative to the classification. All applicants must complete the entire examination to receive a score. To obtain a position on the eligible list, candidates must receive a minimum rating of 70 %. The examination is administered and processed approximately two weeks after the closing date of the job bulletin. Eligible List Information A departmental open eligible list will be established for the county of Lake. The list will be utilized for 12 months after it is established unless the needs of the service and conditions of the list warrant a change in this period. Retest Period Once you have taken the examination, you may not retest for six (6) months from the established eligibility date. Special Test Arrangements Special testing arrangements may be made to accommodate applicants for disability, military, or religious reasons. If you require such arrangements, contact CalHR at View email address on click.appcast.io or View phone number on click.appcast.io upon notification that your application has been approved. Documentation from medical, military, school or church officials outlining the accommodation request must be received at least five business days prior to a scheduled examination. Education Documents If you are using education to meet the minimum qualifications, you must attach your transcripts to your application. Applicants with foreign transcripts must provide a transcript evaluation that indicates the number of units to which the foreign coursework is equivalent. Transcripts and evaluations may be unofficial; official transcripts may be required upon appointment. Please redact birthdates and social security numbers. General Information This position is not eligible for visa sponsorship. Applicants must be authorized to work in the United States without the need for visa sponsorship by the start date of employment. Equal Employment Opportunity The Merit System Services program is committed to equal employment opportunity for all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation. #J-18808-Ljbffr City of Santa Fe Springs