Service Field Supervisor

Job Description

Job Description

Service Field Supervisor - Johnson Barrow. Portland

About Johnson Barrow

Johnson Barrow is a leading HVAC manufacturers’ representative in the Pacific Northwest, dedicated to helping people succeed by delivering unbiased consultative services and premium quality mechanical equipment. For over 60 years, we have partnered with engineers, contractors, and building owners to design and implement high-performance building systems that balance energy efficiency, operational reliability, and occupant comfort. Our culture is entrepreneurial at its core — we empower our people to think like business owners, act with urgency, and build lasting relationships. Guided by our values, we stand by every project from concept through completion, advocating for our customers every step of the way.

Position Summary

The Service Field Supervisor is responsible for leading the daily operations and performance of Field Service Technicians within their assigned division, ensuring work is completed safely, efficiently, and in accordance with company standards and customer expectations. This role provides direct leadership, coaching, scheduling oversight, and technical support to field personnel while promoting a culture of safety, accountability, and continuous improvement. The Service Field Supervisor serves as the primary connection between field staff and service leadership, supporting technician development, resolving operational challenges, maintaining strong customer relationships, and driving consistent execution of service processes to achieve divisional performance goals and exceptional service outcomes.

Key Responsibilities

Field Operations Leadership

• Provide leadership, coaching, and accountability for Field Service Technicians and Lead Service Technicians within the assigned division.
• Oversee daily field operations to ensure work is performed safely, efficiently, and in accordance with company standards.
• Coordinate technician scheduling, workforce planning, and resource allocation to meet customer and operational requirements.
• Monitor team performance, productivity, service quality, and documentation quality to achieve divisional goals.

Team Development & Safety

• Promote and maintain a strong culture of safety, accountability, and continuous improvement.
• Support technician development through coaching, performance review, training, goal establishment, and certification efforts.
• Partner with Lead Service Technicians to identify skill gaps, training needs, and career development opportunities.
• Conduct safety meetings, field observations, and corrective actions to ensure compliance with company and regulatory standards.
• Review and maintain tooling, equipment, and service vehicle inventory.
• Regularly review technician work reports and documentation to ensure timeliness, quality, consistency, and communication improvements.

Customer Service & Operational Improvement

• Maintain strong customer relationships by resolving customer concerns and escalated service issues in a timely and professional manner.
• Identify opportunities to improve operational efficiency, service delivery, and workforce utilization.
• Collaborate regularly with Service Leadership, Sales, and Administrative teams to maintain strong relationships, open communication channels, and to capture coordination improvement opportunities.
• Meet and collaborate regularly with Equipment Sales teams to overview upcoming work, strategize on execution, and ensure alignment of goals on a project-to-project basis.

Field Support & Emergency Backup

• Provide hands-on training, technical guidance, and field support to technicians as needed.
• Perform complex equipment startups, repairs, troubleshooting, and maintenance in situations requiring advanced technical expertise.
• Serve as a backup field resource during emergency situations, staffing shortages, and high-priority customer events to ensure operational continuity and customer satisfaction.

We take quality of life seriously.

• No 24-hour on-call rotations
• No mandatory weekend work
• Work with cutting-edge HVAC technology and controls
• Competitive pay with opportunities for growth
• Performance-based bonus opportunities linked to individual and company success
• 401K contribution matching
• Health, dental, vision, and life insurance and more
• Manufacturer Training
• Tuition reimbursement and support for certifications and career advancement
• $600 annual wellness reimbursement
• Front-loaded paid time off
• Costco membership reimbursement
• Paid volunteer time annually and donation matching up to $1,000
• Stable workload and a team that respects work-life balance