Operations Director - Healthcare Provider

Operations Director

A well-established, mission-driven community health organization in Southern California is seeking an experienced Operations Director to lead operations across its primary care and specialty service lines. This is a high-impact leadership role for someone who thrives on standardizing workflows, driving measurable operational results, and building strong teams in a fast-paced, patient-centered environment. The organization serves a large, diverse patient population and is entering a period of steady growth, making this an excellent opportunity for a hands-on operator ready to help shape that next chapter.

Key Responsibilities

• Provide leadership and oversight for day-to-day operations across assigned clinic sites and specialty service lines.
• Partner closely with the CEO and Chief Medical Officer to drive workflow standardization, process optimization, and clinic growth initiatives.
• Supervise, mentor, and evaluate operations managers, supervisors, and other assigned operational staff.
• Develop and implement standardized policies, procedures, and performance expectations across all clinic sites.
• Monitor and improve key operational metrics including patient volume, no-show and cancellation rates, payment collection, scheduling efficiency, and patient satisfaction.
• Lead Lean process improvement initiatives and champion data-driven decision making across operations.
• Ensure full operational compliance with HRSA, CMS, OSHA, HIPAA, Joint Commission, and other applicable federal and state regulatory requirements.
• Collaborate with quality, compliance, IT, human resources, revenue cycle, and finance teams to resolve operational issues and support coordinated performance.
• Support budget development, staffing models, and resource allocation for clinical operations.
• Lead or support the implementation of new programs, site expansion, and service line growth.
• Analyze operational data and prepare reports and recommendations for executive leadership.
• Prepare for and participate in audits, readiness reviews, and site visits.
• Promote a culture of accountability, collaboration, and mission-driven, patient-centered care.