Bilingual Personal Lines Insurance Support (Licensed)

Job Description

Job Description

Are you bilingual, licensed, and passionate about helping people protect what matters most?
We’re looking for a Personal Lines Insurance Support Representative to join our team in Allentown, PA. This role is ideal for someone with a P&C or Personal Lines license in Pennsylvania, strong communication skills, and the ability to work efficiently in both English and Spanish.
Mission Statement – Tobash Insurance Agencies
We are the foremost provider of retirement planning and protection in the market.
About Our Location
Our Allentown office is located inside Raul’s Notary Service, a trusted name in the Lehigh Valley for over 35 years. The office is a bilingual, high-traffic location that offers not just insurance, but also PennDOT notary services, registrations, affidavits, powers of attorney, and other community-based support.

As we continue growing our personal lines book of business, we are building a strong team to support that mission.
Position Overview
As our Bilingual Personal Lines Insurance Support, you’ll handle client communication, quoting, underwriting, and servicing for auto, home, renters, and motorcycle insurance.

This position is focused on insurance — we already have a strong notary operation in place. Your job is to help clients understand their coverage, close quotes, and grow our insurance presence in the area.
Responsibilities
Insurance Sales & Support:
- Quote personal lines policies using EZLynx and carrier portals
- Submit new business and follow up on required documents
- Manage renewals and re-quotes as needed
- Track pending quotes and underwriting requests

Client Communication:
- Answer incoming calls and follow up on leads
- Communicate clearly in both English and Spanish
- Assist clients with ID cards, declarations, billing, and payments
- Provide friendly, professional service in person and over the phone

Back-End & Office Support:
- Process endorsements, cancellations, reinstatements
- Maintain accurate client files and task tracking
- Support the front desk during busy times
- Collaborate with the team to improve efficiency and service quality
Ideal Qualifications
- Active P&C or Personal Lines License in Pennsylvania (required)
- Bilingual in English and Spanish, fluent in both spoken and written
- Strong communication, organization, and customer service skills
- Comfort with technology, experience with EZLynx is a plus
- 2–5 years of experience in personal lines insurance support
- Must be located in commutable distance to Allentown, Pennsylvania, United States
Compensation & Schedule
- Hourly pay + commission on closed personal lines policies
- Full-time schedule with set in-office hours (Monday–Friday)
- Opportunity for long-term growth within the agency
- On-site position in Allentown, PA (no remote work)