Service Center Appointment Scheduler

Service Coordinator

At Cocoa Hyundai, our Business Development specialist requires a keen sense of urgency to customer requests or inquiries funneling through to our dealership. Candidates must be able to multi-task several requests with immediate response.

The BDC Specialist position has a base hourly pay + commission pay scale.

Job Duties:

• Handling Service inquiries via phone/internet, making approx. 80-100 calls/day, setting appointments for the Service team.
• Work closely with service associates following through on all internet leads, and phone calls daily.
• Commission consists of Appointments Shown, with bonuses paid for volume, averages, and consistency.
• Team Environment - we all work together to provide the best customer experience.
• Accountability - We track your metrics daily to ensure we are maximizing your opportunity, as well as providing the best experience for our clients.

Minimum Qualifications:

• Excellent PC skills with Microsoft office products.
• Must be able to effectively complete tasks in a deadline-driven environment.
• Strong verbal and written communication skills.
• Strong organization with great attention to detail.
• Self-Motivated.
• Pleasant phone voice with great people skills.
• Must have an energetic phone personality and able to handle concerned customers.
• Must be able to work full-time hours.

Benefits:

• Hourly pay PLUS monthly commission based on performance.
• Paid vacation
• Medical and Dental insurance available
• Life insurance
• 401k

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.