UNIVERSAL BANKER

Universal Banker

Ferriday - Ferriday, LA 71334

Overview

Position Type: Full Time Job Shift: Day Education Level: High School Travel Percentage: None Category: Banking

Description

Courteously and promptly greet customers, determine needs, and handle customer requests or direct to appropriate personnel.

Answer telephone using excellent customer service telephone skills,

Log Cashiers Checks to BAM as needed.

Retrieve daily reports and distribute to officers in a timely manner.

Perform daily overdraft report processing for branch.

Daily mail retrieval and processing.

Open and service deposit accounts. Handle customer inquiries and other customer services as needed (example: wire transfers, account transfers, service charges, ordering checks, etc.)

Serve as paying and receiving teller - Receive deposits and loan payments, cash checks and ensure that all transactions are properly processed through Horizon Teller.

Back up loan assistant as needed

Frontline liaison with customers needing to see a bank officer

Work with branch loan assistant in scheduling daily appointments with branch officers

Assist customers with consumer loan applications and obtaining credit reports and other loan-related functions when loan assistant is not available

Branch Administrative Responsibilities

a. Order all supplies for the branch as needed

b. Open and close office by following established security procedures

c. Perform general secretarial/etc. duties as required

d. Balance cash vault as required and monitor cash needs for office

Any and all other duties or special projects as assigned. The responsibilities and duties of this position are subject to change without prior notice as the needs and/or circumstances of the bank change.

Qualifications

High School Diploma or equivalent required

A minimum of at least two (2) years of banking experience, preferably frontline customer service and/or teller or three years experience in customer service or office environment

Must be detailed oriented/organized

Must be able to multitask and follow-up with minimal supervision

Ability to prioritize daily work flows

Positive attitude

Proficient in Microsoft Outlook, Microsoft Word and Microsoft Excel

Customer service oriented

Excellent communications skills, written and verbal

Perform well while meeting deadlines in a fast-paced environment