Client Services Specialist
$23.5 per hourAston Carter
Client Services Specialist
Join our dynamic team as a Client Services Specialist, providing crucial support on our billing and technology support teams. This is an inbound call center position, handling around 50-75 calls per day, supplemented by email follow-ups. You will play a vital role in ensuring smooth customer interactions and maintaining our high service standards.
Responsibilities
- Serve as the primary point of contact for customers requiring technology support for company products.
- Assist customers with accessing and navigating website applications and software programs.
- Conduct troubleshooting and resolve issues related to product access and functionality.
- Report and test software errors, collaborating with the software development team to implement solutions.
- Answer underwriting questions and support agents with commercial lines automobile and property policies.
- Assist in testing new computer applications and software enhancements.
- Participate in agency support projects to improve communication, data entry, and process flow.
- Train new client services specialists and update team members on new processes and procedures.
Essential Skills
- Customer service experience.
- Basic proficiency in Excel for data entry.
- 0-2 years of relevant experience, suitable for new graduates with internships or related work.
- Bachelor's Degree or Associate's Degree in a related field.
- Ability to pass basic math and proofreading tests with strong scores.
Additional Skills & Qualifications
- Knowledge of commercial automobile and property rating and policy coverages.
- Understanding of insurance coverages, rating, and insurance products.
- Familiarity with company guidelines on policy applications and account profitability.
- Background in finance, business, statistics, and insurance principles.
- Proficiency in personal computer-related spreadsheet, database manipulation, and statistical software.
Work Environment
This role operates within a supportive and collaborative environment, with shifts from Monday to Friday, 10:30 am to 7 pm after training. The training period is 8-12 weeks, Monday to Friday, from 8:30 am to 5 pm. The team values work-life balance and offers a casual dress code of jeans and a nice shirt. The facility includes a 24-hour fitness center and regularly hosts events such as a summer picnic and holiday party. Enjoy comprehensive benefits, including health insurance, a 5% 401k match, and opportunities for graduate school sponsorship.
Job Type & Location
This is a Contract to Hire position based out of Omaha, NE.
Pay and Benefits
The pay range for this position is $23.50 - $23.50/hr.
Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a hybrid position in Omaha,NE.
Application Deadline
This position is anticipated to close on Jul 6, 2026.
Vacancy posted 1 day ago
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