Personal Injury Litigation Case Manager

About The Phoenix Trial Firm

The Phoenix Trial Firm is a fast-growing, client-centered law firm serving individuals throughout Hampton Roads and across the Commonwealth of Virginia. Our firm focuses on Personal Injury, Criminal Defense, Traffic Defense, and Civil Litigation.

We are a Black-owned trial firm built on resilience, advocacy, professionalism, and results. Our mission is to aggressively fight for injured clients while delivering exceptional communication, compassion, and service throughout every stage of representation.

We are seeking a highly organized, detail-oriented, and driven Personal Injury Litigation Case Manager to join our growing litigation team. This is a high-responsibility role for an individual who thrives in a fast-paced legal environment and understands the urgency, organization, and client care required in plaintiff personal injury litigation.

Position Overview

The Personal Injury Litigation Case Manager will work directly with attorneys and litigation staff to manage personal injury litigation files from pre-suit through active litigation and resolution.

This position requires extensive client communication, medical record management, litigation coordination, deadline tracking, and overall case organization. The ideal candidate understands how to manage multiple active files while maintaining professionalism, urgency, accuracy, and compassion for injured clients.

The Litigation Case Manager serves as one of the primary points of communication between the client, attorneys, medical providers, court personnel, and opposing counsel.

Key Responsibilities

Client Communication & Case Support

• Maintain regular communication with clients throughout litigation
• Provide updates regarding:
• Lawsuits
• Court dates
• Depositions
• Mediation
• Discovery responses
• Medical treatment
• Answer client questions professionally and timely
• Educate clients regarding litigation procedures and expectations
• Maintain compassionate and professional communication with injured clients

Litigation Case Management

• Manage personal injury litigation files from filing through resolution
• Maintain organized physical and electronic files
• Track all:
• Court deadlines
• Discovery deadlines
• Hearing dates
• Depositions
• Mediation dates
• Scheduling orders
• Assist attorneys with litigation preparation
• Prepare litigation summaries and file updates
• Coordinate scheduling between clients, attorneys, medical providers, experts, and court personnel
• Assist with trial preparation and exhibit organization
• Ensure all case activity is properly documented within the case management system

Medical Records & Damages Management

• Request, review, and organize:
• Medical records
• Medical bills
• Lost wage documentation
• Health insurance liens
• Subrogation information
• Property damage documentation
• Track client medical treatment and gaps in treatment
• Maintain updated specials and damages summaries
• Coordinate with providers regarding outstanding balances and records requests
• Assist with lien reduction coordination

Discovery & Litigation Support

• Assist attorneys with:
• Discovery coordination
• Interrogatories
• Requests for production
• Medical chronologies
• Deposition scheduling
• Trial preparation
• Organize exhibits and litigation documents
• Maintain updated litigation calendars
• Coordinate with expert witnesses and medical providers when necessary

Administrative Responsibilities

• Maintain accurate and detailed case notes
• Upload documents timely into case management software
• Draft routine correspondence for attorney review
• Process incoming and outgoing mail and legal notices
• Maintain confidentiality regarding all firm and client matters
• Ensure files remain organized and audit-ready

Required Qualifications
Education Requirement

• Bachelor’s Degree from an accredited four-year college or university REQUIRED
  

Experience & Skills

• Strong organizational and multitasking skills
• Excellent verbal and written communication skills
• Ability to manage multiple active litigation files simultaneously
• Strong attention to detail and deadline management
• Ability to work under pressure in a fast-paced legal environment
• Strong customer service and client communication abilities
• Professional demeanor and appearance
• Proficiency with:
• Microsoft Office Suite
• Google Workspace
• Legal case management software
• Reliable transportation and punctual attendance required

Preferred Qualifications

• Previous personal injury law firm experience preferred
• Previous litigation case management experience preferred
• Experience with personal injury litigation procedures preferred
• Bilingual candidates are encouraged to apply

What We Are Looking For

The ideal candidate:

• Works with urgency and accountability
• Is dependable and punctual
• Understands the emotional nature of personal injury cases
• Can professionally manage difficult conversations
• Thrives in high-volume environments
• Is proactive and solution-oriented
• Maintains organization under pressure
• Wants long-term growth within a rapidly growing trial firm

Compensation & Benefits

• Competitive salary based on experience
• Performance-based growth opportunities
• Paid holidays and PTO
• Professional development opportunities
• Team-oriented and supportive work environment
• Opportunity for advancement within the firm

Work Location

In-Person

Smithfield, Virginia

Schedule

Full-Time

Monday through Friday

How to Apply

Interested candidates should submit:

• Resume
• Cover Letter
• Professional References

Please send all application materials to:

View email address on click.appcast.io