Remote Member Experience Advocate at Blue Cross and Blue Shield of Minnesota in Eagan, Minnesota

Remote Member Experience Advocate

At Blue Cross and Blue Shield of Minnesota, we are committed to paving the way for everyone to achieve their healthiest life. Blue Cross of Minnesota is an Equal Opportunity Employer and maintains an Affirmative Action plan, as required by Minnesota law applicable to state contractors. All qualified applications will receive consideration for employment without regard to, and will not be discriminated against based on any legally protected characteristic.

Blue Cross and Blue Shield of Minnesota Position Title: Remote Member Experience Advocate Location: Remote Career Area: Customer Service/Operations About Blue Cross and Blue Shield of Minnesota At Blue Cross and Blue Shield of Minnesota, we are committed to paving the way for everyone to achieve their healthiest life. We are looking for dedicated and motivated individuals who share our vision of transforming healthcare. As a Blue Cross associate, you are joining a culture that is built on values of succeeding together, finding a better way, and doing the right thing. If you are ready to make a difference, join us.

The Impact You Will Have As Member Experience Advocate, you will be responsible for delivering a compassionate and seamless experience by assisting members with detailed inquiries related to benefits, eligibility, and claims. This role focuses on clear communication, active listening, and problem-solving to make processes easy for members while ensuring accuracy and confidentiality. Advocates serve as trusted resources, helping members navigate their health options and supporting positive outcomes through proactive engagement.

What You'll Do

• Handle incoming calls in a fast-paced call center environment, with occasional outbound calls and offline follow-up tasks such as provider outreach and research
• Maintain composure and positivity while de-escalating challenging situations and managing relationships with both satisfied and dissatisfied members.

Now Hiring - September 8, 2026 Start Date Must reside in Minnesota to be eligible for this position. Hiring approximately 42 Member Experience Advocates:

• 22 supporting the Medicare line of business
• 22 supporting the Commercial line of business

Paid training provided to prepare you for success in the role.

• Training start date: September 8, 2026
• Training schedule: Monday-Friday, 8:30 a.m.-5:00 p.m. CST
• Training duration: Approximately 9-12 weeks

Schedule after training:

• Rotating 8.5-hour shifts
• Monday-Friday between 7:00 a.m.-8:00 p.m. CST

100% remote, work-from-home position

• High-speed, land-based internet service is required
• Internet connection must be hard-wired from your router to company-provided equipment

Pay range:$23.00-$24.00 per hour, based on experience.

How You'll Do It

• Apply standard operating procedures (SOP) while identifying and recommending process improvements for a better member experience.
• Demonstrate commitment to organizational values, practices, policies, and procedures in all interactions.
• Develop proficiency across multiple lines of business to provide flexible support and ensure continuity of service.
• Adapt to evolving business needs by acquiring cross-functional knowledge and assisting in other operational areas.
• Performs additional responsibilities consistent with the scope and level of the role, as assigned.

Required Skills & Experience

• 1+ years of related work experience
• High school diploma (or equivalent)
• Ability to work a weekly schedule that is shifted to enable the organization to meet member and business needs.

Preferred Skills & Experience

• Ability to communicate clearly with varied internal contacts, actively listen to clarify needs, and ensure accurate and timely information exchange.
• Ability to recognize patterns in recurring issues, gather relevant information, and collaborate with others to implement practical solutions.
• Ability to organize and prioritize tasks across assignments, manage time effectively, and adjust to shifting workloads while maintaining accuracy.
• Healthcare or related industry experience.
• Customer service and call center experience.
• Ability to work in a cross functional environment with both internal and external stakeholders.
• Demonstrated resiliency, empathy, and ability to encourage and empower members to take actions to improve their health outcomes.
• Demonstrated ability in making timely service oriented decisions that align with corporate procedures and protocol.
• Ability to interpret and communicate analytical information to both individuals and clients in a clear and concise manner within and outside the organization.
• Demonstrated skills in conflict resolution.

Role Designation: Remote

Teleworker Role designation definition: Teleworking is working full time remote. Hybrid is a minimum of 2 days onsite. Onsite is full-time onsite.

Compensation and Benefits: Pay Range: $21.96 - $25.25 - $28.54 Hourly Pay is based on several factors which vary based on position, including skills, ability, and knowledge the selected individual is bringing to the specific job. We offer a comprehensive benefits package which may include:

• Medical, dental, and vision insurance
• Life insurance
• 401k
• Paid Time Off (PTO)
• Volunteer Paid Time Off (VPTO)
• And more

To discover more about what we have to offer, please review our benefits page.