Concierge intern -permanent position

Job Description

Job Description

Cosmetic Dentistry Center NYC is a world-class, patient-centered, dental office, known for its excellence in clinical care and customer service

Position Summary:

We have an exciting opportunity to join our team as a Concierge.

In this role, the successful candidate Responsible for providing information regarding dental services and serves as initial contact person for patients, their family members and representatives, and other visitors coming to the practice. Performs service functions including, but not limited to way finding, answering phones, assisting patients and visitors and ensuring patient issues are escalated to appropriate personnel. Works under direct supervision.

Job Responsibilities:

• Try Indeed AI Enhance demonstrates knowledge of the organization's mission and core values and incorporates them into the performance of duties.
• Participates and performs all other related duties as required.
• Completes regular rounding of the patient areas to proactively address issues (wayfinding, questions about center and miscellaneous questions) Enters appropriate tickets for escalation when issue identified during rounding or observation
• Orients patients to My Chart application, assists patients with checking in at Self Check in on iPad and intervenes when there's an issue
• Assist in timely patient appointments by providing information to patients and providing directions to appointment location Provides necessary information regarding schedule. Assists patients or caregiver with inquires.
• Obtains patient insurance information. Forwards patient insurance information within a timely manner. Validates parking tickets for patients.
• Effectively provides needed instructions to patients and caregivers for needed services. Log each patient arrival in-patient tracking system. Processes information in a timely manner.
• Demonstrates excellent and effective customer service skills at all times
• Greet patients using excellent customer service skills using appropriate verbal, written techniques when obtaining or conveying information to patients, physicians, nurses, or ancillary staff. Utilizes applicable computer systems. Effectively communicates information to patients and caregivers as necessary.
• Answers telephone calls, triaging emergencies, transferring calls to appropriate parties. Answers calls within a timely manner. Quickly responds to requests and uses excellent customer service skills when answering calls and responding to callers.
• Provides escort to patient and patient family when required
• Arranges assistance for those patients who require help upon entering the practice. Works with patients or caregivers to arrange assistance in a timely manner and is aware of individuals coming in and out of the center to arrange assistance when needed or requested.

Minimum Qualifications:
To qualify you must have a Bachelor's degree and 1 year related experience or the equivalent combination of education and experience. Multiple telephone line experience and good telephone etiquette. Proficient computer operations knowledge. Ability to communicate with patients, staff, and community members, both in person and on the telephone.

Preferred Qualifications:
Experience working in the Hotel/Hospitality industry

Qualified candidates must be able to effectively communicate with all levels of the organization.

Cosmetic Dentistry Center NYC provides its staff with far more than just a place to work. Rather, we are an institution you can be proud of, an institution where you'll feel good about devoting your time and your talents.

Cosmetic Dentistry Center NYC is an equal opportunity and affirmative action employer committed to diversity and inclusion in all aspects of recruiting and employment. All qualified individuals are encouraged to apply and will receive consideration without regard to race, color, gender, gender identity or expression, sex, sexual orientation, transgender status, gender dysphoria, national origin, age, religion, disability, military and veteran status, marital or parental status, citizenship status, genetic information or any other factor which cannot lawfully be used as a basis for an employment decision. We require applications to be completed online.

Job Types: Full-time, Part-time

Pay: $16.00 - $19.00 per hour

Expected hours: 32 per week

Schedule: