Full-Time Medical Office Associate - Toms River, NJ Urgent Care

Working Hours Shortened weekend hours! Mon-Fri 8am-8pm, Sat-Sun 8am-4pm. Block scheduling 3x12's then 2x12's and 2x8's. Must be willing to work every other weekend. Position Medical Office Associate. Reports to Practice Operations Manager. Overview The Medical Office Associate is the first point of contact for patients and caregivers and is responsible for providing excellent customer service. The MOA greets patients, updates insurance information in the system, verifies and analyzes health insurance benefits, explains payment policies, answers phones, and performs other administrative tasks. Job Duties and Responsibilities Greet, register, instruct, and provide general assistance to patients Obtain demographic and financial information and enter into computer system Verify insurance eligibility and relay relevant information on payment policies and billing/collection processes Determine and collect co-pays, co‑insurance, deductibles, past‑due balances, and other patient financial responsibilities and maintain and balance the cash drawer Communicate with primary care providers, specialists and insurance carriers per patient request Answer telephone, take messages and return voicemails Offer compassionate support to patients and their caregivers during urgent medical need Must be available to work evenings and weekends, be willing to travel to other sites, and be willing to travel in inclement weather Willing to maintain all certifications relevant to the role All other duties as assigned by the Practice Operations Manager or Practice Administrator Compensation Medical through Cigna (multiple tiers depending on coverage and cost desires) Vision and Dental through Principal, NJ Delta Dental & VSP PTO & NJ Sick Time 401(k) through Voya; company match available after 1 year of service and 1000 hours worked Life Insurance provided by the company ($50,000) Accident, Cancer, Hospital, and Disability insurance available through Aflac Additional voluntary benefits such as short‑term disability, cancer insurance, hospital insurance, critical illness insurance, supplemental life, etc. offered through Aflac Critical Illness, Supplemental Life, and Accident insurance available through Principal Hourly range listed below Requirements Medical billing/medical receptionist experience preferred Basic computer skills, experience with EPIC and Solv preferred Detail oriented and excellent data entry Exceptional customer service and phone etiquette Ability to maintain professionalism and provide quality care in a fast‑paced, public environment Certifications Must be BLS certified through the American Heart Association within 90 days of hire #J-18808-Ljbffr