Onsite Community Relations Director (Stonebridge)

Role: Onsite Community Relations Director

Location: McKinney, TX

Community: Stonebridge Ranch

Pay Range: $78,000 - $90,000 per year (depending on education and experience)

Job Type: Full Time

Company Summary

RealManage Elevated Onsite is a division of RealManage, a company that specializes in the management of community associations with onsite staff. Our mission is to provide the best possible lifestyle HOA management services to our partner communities by encompassing the Best People, Best Technology, and Best Service reputation of RealManage and its CiraConnect division. The RealManage Elevated Onsite professional staff has decades of experience managing age-restricted communities, luxury high-rise condominiums, co-ops, urban mixed-use, and large-scale single-family developments with complex amenities. Our focus is on customer service and lifestyle for the residents and the boards we serve- ensuring that the community receives the finest management in the industry.

RealManage Elevated Onsite is a values-based company with the following values as our guiding principles:

• Integrity: we always do the right thing.
• Respect: for our customers, employees and company; mutual respect is the cornerstone for every RealManage relationship.
• Selflessness: more than teamwork; we are part of something special and much larger than any of us.
• Personal Relationships: we are a professional services company; people do business with people they like.
• Always Improving: never satisfied, always learning, and always growing; one is either getting worse or getting better...never staying the same. At RealManage, we are always getting better.
• Join RealManage Elevated Onsite fast-growing team where energy, teamwork, innovation, and contribution are highly valued.
• Each branch proudly serves a diverse mix of single-family, townhome, and condominium communities. These community associations are of all sizes, from small communities to large, master-planned communities.

RealManage has earned the prestigious Certified™ recognition from Great Place to Work ®, a global authority on workplace culture, employee experience, and leadership excellence. This accolade is a testament to the positive feedback from our employees about their RealManage experience.

Community Summary

Stonebridge Ranch Community Association, one of the premier master-planned communities in North Texas, is seeking a Director of Landscape & Grounds to lead landscape and irrigation operations across one of the largest master-planned communities in North Texas, encompassing approximately 500 acres of maintained common areas and serving 9,465 homes.

Position Summary

Stonebridge Ranch Community Association is seeking a Community Relations Director to lead resident engagement, community programming, event operations, sponsorship development, and partnership initiatives for one of North Texas's largest master-planned communities.

This is not a traditional event-planning role. The Community Relations Director will help elevate the resident experience by creating well-organized, high-quality community programs while ensuring events are operationally sound, financially responsible, and aligned with the scale and standards of Stonebridge Ranch.

This role requires both creative programming ability and strong operational discipline, including budget ownership, vendor accountability, sponsorship tracking, event logistics, resident engagement, and post-event reporting.The Community Relations Director will work closely with the Director of Communications & Media to ensure events, programs, and resident engagement initiatives are properly planned, promoted, communicated, executed, and evaluated.

Key Responsibilities
Resident Engagement & Community Relations

• Develop and manage resident engagement strategies that strengthen community connection, participation, and homeowner experience.
• Build positive relationships with residents, volunteers, community partners, sponsors, vendors, and stakeholder
• Serve as a professional representative of the Association during resident-facing events, programs, and initiatives.
• Identify opportunities to improve resident satisfaction, participation, and community pride.

Event Strategy and Operations

• Plan and execute a year-round calendar of community events, programs, and resident experiences
• Manage event logistics, timelines, vendor coordination, staffing needs, site layouts, supplies, resident flow, and event-day execution
• Coordinate with Maintenance, Security, Communications, Finance, Resident Services, vendors, sponsors, and volunteers to support safe and professional events
• Evaluate event success based on attendance, resident feedback, cost, sponsorship revenue, vendor performance, and overall resident experience
• Provide post-event reporting with recommendations for improvement.

Sponsorships, Partnerships & Revenue

• Build, manage, and grow the Association's sponsorship program as a revenue-generating function that supports community programming and offsets event expenses.
• Develop sponsorship packages, pricing tiers, sponsor benefits, fulfillment timelines, and deliverable tracking.
• Source and maintain relationships with sponsors, local businesses, vendors, and community partners.
• Track sponsorship revenue, sponsor commitments, vendor costs, and post-event value.
• Partner with Communications & Media to ensure sponsor recognition and promotional deliverables are fulfilled.

Budgeting & Vendor Management

• Build, manage, and grow the Association's sponsorship program as a revenue-generating function that supports community programming and offsets event expenses
• Develop and manage event and programming budgets in alignment with approved Association funding.
• Review vendor proposals, invoices, expenses, and deliverables.
• Ensure proper documentation, coding, approval, and recordkeeping for events, sponsors, vendors, and partnerships.
• Recommend ways to increase revenue, reduce expenses, and improve return on investment.

Volunteer & Committee Coordination.

• Support the coordination of volunteers and committee members within the Lifestyle function.
• Prepare for and participate in committee meetings as appropriate.
• Ensure committee feedback is documented, reviewed, and routed through Management for proper evaluation and execution.
• Maintain volunteer records, confidentiality agreements, rosters, and related committee documentation.

Communications Collaboration

• Work closely with the Director of Communications & Media to ensure events and programs are promoted clearly and accurately.
• Provide timely event details, deadlines, promotional needs, photos, recaps, and resident-facing information.
• Support campaigns that increase participation, resident awareness, sponsor visibility, and use of official Association communication channels.

Disclaimer

This description is not intended to be an exhaustive list of duties. The employee may perform other duties as assigned to meet the ongoing needs of the organization. Reasonable accommodations may be made to enable qualified individuals to perform the essential functions of this position.

Qualifications

• Minimum of 3 years of experience in community relations, hospitality, event operations, resident/client experience, sponsorship development, lifestyle programming, public relations, or large-scale public-facing operations.
• Experience managing events, vendors, sponsors, staffing plans, volunteers, or community partnerships.
• Experience creating or managing revenue-generating programs, sponsorship packages, or partnership initiatives strongly preferred.
• Strong understanding of event operations, resident/guest experience, vendor coordination, crowd flow, service standards, and post-event evaluation.
• Strong organizational, project management, written communication, and verbal communication skills.
• Ability to manage multiple priorities, deadlines, vendors, events, sponsors, volunteers, and stakeholders at once.
• High level of professionalism and judgment when interacting with residents, volunteers, vendors, staff, committees, sponsors, and Board members.
• Budgeting, invoice review, expense tracking, and revenue reporting experience preferred.
• Experience in HOA/community association management, hospitality, municipal/public events, entertainment, large-scale residential communities, or high-volume customer-facing operations preferred.
• Proficiency with Microsoft Office, Outlook, Teams, Excel, Adobe, Canva or similar design tools, and resident communication platforms preferred.

Key Competencies

• Resident / Guest engagement
• Community relations
• Event planning and execution
• Sponsorship development
• Revenue tracking
• Budget ownership
• Vendor management
• Volunteer coordination
• Professional communication
• Operational follow-through
• Post-event reporting and analysis

Physical Requirements

• Ability to sit for prolonged periods at a desk and work on a computer.
• Ability to occasionally stand, walk, bend, or reach as needed.
• Ability to lift or move objects up to 10-15 pounds (e.g., files, office supplies).
• Manual dexterity to operate a computer keyboard, mouse, telephone, and other office equipment.
• Visual acuity to read printed materials, spreadsheets, and computer screens.
• Hearing and speech ability to communicate effectively in person, by phone, and in virtual meetings.
• Ability to work in a standard office environment with moderate noise levels.
• Ability to work a standard schedule, with occasional extended hours as required.

Pay and Benefits

$78,000 - $90,000 per year (depending on education and experience)

Benefits include

• Medical Insurance - Company will pay the premium for Employee Only Tier on the HSA plan
• Dental Insurance
• Vision Insurance
• Life and Disability Insurance
• HSA (Required High-Deductible Medical Plan to be eligible)
• FSA account for health-related expenses
• FSA account for dependent care expenses
• Education Reimbursement for industry related classes
• 401K match after 1 year
• Employee Assistance Program (EAP)
• 9 paid holidays and 2 floating holidays

EEO & Values Statement

RealManage is a values based, equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.