Client Services Manager

Client Service ManagerClient Service Manager (CSM) will support field service operations for our private and Public Safety customers in the States through customer service and support activities. This customer-facing role will report to the Northeast Regional Service Manager.The CSM will hold ranging responsibilities include but not limited to; oversight of installation, contract negotiation and warranty support, preventive maintenance, corrective maintenance, and oversight of infrastructure equipment.Pay: $28.00 - $37.00Essential Functions:Employ their basic understanding of project management, system engineering, and customer facing skillsDeliver quality service level agreement (SLA) compliance and create key performance indicator (KPI) support statisticsAttain financial objectivesManage subcontractors to ensure obligations and high standards of workmanship are metManage existing two-way radio maintenance contracts in accordance with signed agreementsInterface with the customers staff to resolve issues and propose problem solutionsWork with our Authorized Service Centers and Network Solution ProvidersDevelop quotes in response to Request for Information (RFI) or Requests for Proposal (RFP) as requiredReview and approve vendor invoicesOversee contract negotiation and approve customer invoicingOn-call in a managerial role to provide support and problem escalation role between vendors, field technicians, customers and our factory/engineering organizationsQualifications:Bachelor's Degree and 2 years prior experience, 2 year post-secondary/AA Degree and 6 years prior experience. In lieu of a degree, minimum of 6 years of prior related experience.Preferred Additional Skills:Experience in a field service delivery organization, PSAP, emergency management, or team lead.Experience managing Land Mobile Radio (LMR) radio communication technicians and daily operations, along with negotiating maintenance contracts and renewals.Proven leadership in land mobile radio systems, mobile data, microwave networks, TCP/IP-based networks, fiber optic networks, VoIP, VPN, or 911 systems.Knowledge of telecommunication systems including T1, Microwave, and IP NetworksMust be able to multi-task and effectively prioritize activities & assignmentsMust be customer centric and inherently understand customer service and customer satisfactionGood communication skills both verbal and writtenComputer skills must include being proficient with the Microsoft Office suite of programsMust have a valid drivers license.Experience with support infrastructure related to communications systems including but not limited to: Tower Construction, Antenna Systems Installation and Testing, Shelter Construction and Installation (HVAC, Electrical, UPS and DC Power Systems), Generators, Transfer Switches and Fuel systems, Alarm sensors and interfacing to the communications system for SCADA remote monitoring. Grounding systems installation, testing and configurations, Lightning Protection systemsFounded with a mission to shake up the industry and be a global leader, Sweve Tech Ltd specializes in electrical and electronics engineering, Civil Engineering, Building and Maintenance serving clients across continents. Whether its installations, troubleshooting, or technical maintenance, we've got it covered. With a team of seasoned experts and operations across four continents, we are not just here to solve problems we are here to future-proof businesses and our customer base. Lets just say, when it comes to innovative solutions, Sweve Tech is always a step ahead.