Respiratory Support Specialist

Job Description

Job Description

“Improving the lives of those with chronic care diseases while providing solutions to our customers.'

Looking for a new opportunity? At SuperCare Health you have the chance to reach your dreams by helping us in serving the healthcare needs of our ever-growing patient population. Matching passion with careers, here hard work has never been so satisfying.

Who We Are:

SuperCare Health is the leading post-acute, in-home respiratory care provider in the Western U.S., serving the healthcare needs of our ever-growing patient population for over 50 years. We specialize in respiratory and chronic disease management, delivering innovative solutions that enhance the quality of life for our patients. Our commitment to clinical excellence and operational integrity has made us a trusted partner for healthcare providers nationwide.

What We’re Looking For:

The Respiratory Support Specialist – Sleep & PAP Services serves as a key customer service representative within the branch, supporting patients receiving Positive Airway Pressure (PAP) therapy and other sleep-related respiratory services. This role is responsible for coordinating patient equipment set-ups, providing exceptional customer support, ensuring accurate documentation and compliance, and promoting successful PAP therapy outcomes through patient education and follow-up.

The Respiratory Support Specialist works collaboratively with patients, referral sources, branch operations, respiratory clinicians, and payer partners to ensure timely service delivery and compliance with healthcare and insurance requirements. Schedules may vary based on branch operational needs and may include evenings and weekends.

What You’ll Do:

Patient Support & Customer Service

• Coordinate PAP equipment set-up appointments and ensure timely delivery of services to patients.
• Provide instruction and education to patients regarding PAP equipment usage, cleaning, maintenance, and therapy expectations.
• Explain patient financial responsibility, insurance coverage, copayments, and payment options.
• Deliver exceptional customer service while responding to patient inquiries, concerns, and follow-up needs.
• Monitor PAP patient compliance and proactively communicate with patients to encourage therapy adherence and successful treatment outcomes.
• Maintain professional and compassionate communication with patients, caregivers, physicians, and referral sources.

Documentation & Data Management

• Accurately enter and maintain patient information, authorizations, payer requirements, and compliance documentation in company databases and systems.
• Appropriately document all patient interactions, communications, and account updates in accordance with company standards.
• Maintain knowledge of applicable insurance guidelines, coverage criteria, and reimbursement requirements related to PAP and sleep therapy services.
• Assist with preparation and submission of audit documentation for Medicare and commercial insurance claims.
• Respond accurately and timely to claim audits and compliance requests.

Collaboration & Operational Support

• Collaborate with physician offices, branch teams, intake staff, respiratory clinicians, and sales personnel to obtain required documentation and ensure timely processing of patient orders.
• Identify trends, documentation issues, or workflow opportunities and provide feedback to leadership and team members.
• Participate in branch meetings, trainings, and ongoing educational programs.
• Assist in maintaining departmental reference materials and process documentation.
• Support branch operational goals and contribute positively to team performance and patient satisfaction initiatives.

Compliance & Quality Assurance

• Maintain patient confidentiality and comply with all HIPAA regulations and company privacy standards.
• Ensure compliance with SuperCare Health policies, accreditation standards, and payer requirements.
• Complete all required compliance and continuing education training programs.
• Maintain accurate and audit-ready documentation at all times.
• Perform other duties as assigned.

This role may be a fit if you have..

• A High School Diploma or equivalent required.
• Minimum one (1) year of customer service, healthcare administrative, insurance verification, claims, billing, call center, or related experience.
• Strong verbal and written communication skills.
• Proficiency with computer systems, data entry, and Microsoft Office applications.
• Ability to manage multiple priorities in a fast-paced environment.
• Strong organizational skills and attention to detail.
• Experience in Durable Medical Equipment (DME), Home Medical Equipment (HME), sleep therapy, respiratory services, or healthcare reimbursement.
• Knowledge of Medicare, Medicaid, and commercial insurance guidelines related to PAP therapy.
• Experience working in a healthcare environment that routinely bills insurance.
• Bilingual skills preferred based on branch needs.
• Completion of a state-approved training program covering state and federal laws on device and controlled substance distribution, USP safe storage and handling standards, safe handling of home medical devices, and prescription terminology, abbreviations, and formatting

Benefits:

• Medical
• Dental
• Vision
• Flexible Savings Account
• 401K
• Voluntary Life Insurance
• Observed Holidays: New Year's Day, Memorial Day, July 4th, Labor Day, Thanksgiving Day, Christmas Day.

Perks:

• Paid Training
• Paid Time Off
• Sick Time
• Remote Work Opportunity
• Growth Opportunities
• Employee Referral Reward Program
• Employee Discount Program

Any employment proposal is contingent upon satisfactory completion of: Background Check, Reference Check(s), Driving Record (if applicable), Pre-employment Drug and TB Tests

What SuperCare Health is About

'SuperCare Health is a comprehensive, post-acute care, respiratory services company, focused on managing high-risk respiratory patients in their homes.

Today, SuperCare health manages millions of lives annually, with a growing team of more than 400 members, and has one of the highest-rated satisfaction scores from both our customers and patients.

Our goal is to be the most trusted and preferred resource to manage high-risk, post-acute respiratory patients through our high-touch clinical team and high-tech, innovative solutions. Our end-to- end care solutions, from the hospital to the home, close gaps in care, reduce costs of care and improve outcomes. Our in-home services include ventilation, oxygen, CPAP/BiPAP, enteral nutrition, pharmacy services, and an expanding population health program.

We are uniquely structured to be a responsive and agile community provider, yet we also possess the stability and effectiveness of a large enterprise. As a thriving business, our chief focus is on what really matters: reducing hospital re-admissions, optimizing outcomes and improving the lives of patients with chronic care diseases, every day.

Connect With Us!

Company Website:

Company Business Hours - 8:30 AM – 5:30 PM PST

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