Consumer Services Rep - Clive

Consumer Services Rep - Clive Casual Part-Time Clive, IA, US 3 days ago Requisition ID: 1322 If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process. Job Summary Provide superior and quality customer service; provide customers efficient and accurate transaction processing; identify relevant referral opportunities and cross-sell bank products. Primary Functions and/or Responsibilities Will be involved in ordering, receiving, verifying, and distributing cash Balances cash drawer daily, or more often as needed, including periodic batching of cashed checks Scans and processes daily transactions (Branch capture) Perform as a team member in allocating and coordinating the work flow Ability to be responsible for bank opening/closing and opening/closing of the vault while following proper procedures Admits customers to safe deposit boxes (most locations) Identify relevant referral opportunities and make referrals to promote the bank’s product and services; consistently cross-sells bank products at every opportunity. Ability to train new employees and answer co-worker questions Makes concentrated effort to solve customer problems and refers customers to a relationship banker/manager for issues that cannot be resolved at the teller line. Accepts all retail and/or commercial deposits, and payments for loans; verifying cash and endorsements and giving customers their receipts Identifies customers and cashes checks or refers customers to management for authorization to cash checks Buy and sell currency from the vault as necessary, ensuring that teller drawer cash limits are not exceeded Provides additional customer services and information including Cashier’s Checks, Savings Bonds, Stop Payments, and Certificates of Deposit Promote and maintain positive relations with all contacts, customers and potential customers Answer basic customer inquiries regarding interest rates, service charges, and account histories while complying with disclosure requirements, regulations and consumer privacy policies Comply with all department, company, and regulatory policies and procedures Contribute to the fulfillment of department and company objectives and goals Education and/or Experience High school diploma or equivalent Specific Skills, Knowledge & Abilities Ability to problem solve Organizational skills Ability to prioritize and make on-the-spot decisions regarding customer transactions, weighing customer satisfaction issues with Bank exposure to loss or fraud Ability to work in a team environment Honesty and integrity Ability to work in a fast paced environment Ability to work well under pressure High degree of accuracy Some clerical, administrative, cash handling, sales or customer service experience -- Preferred 10-key – Preferred Knowledge of various federal regulations including Bank Secrecy Act, Community Reinvestment Act, Americans with Disabilities Act, Right to Financial Privacy Act, Gramm-Leach-Bailey Act, Regulation E and teller roles and responsibilities relating to each act -- Preferred In-depth knowledge of all bank deposit products and policies – Preferred Basic knowledge of bank loan, trust, and investment center products – Preferred Work Schedule This is a Part Time Casual position averaging 20 hours per week. Hours vary between 7:30 a.m. to 5:45 p.m. Monday – Friday and Every other Saturday from 8:30 a.m. to 12:30 p.m. Hiring Salary Range The hiring range below reflects targeted base salary. Actual compensation will be determined based on the candidate’s prior related experience & education and will be finalized at the time of offer. In addition to base salary, most positions are also eligible to participate in our annual bonus program. Select positions may also be eligible to earn incentives and/or commissions. Hiring Salary Range: $17.75 - $20.50 Hybrid Eligibility Position will be onsite.

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