Manager - Field Sales and Services - MCL

In alignment and collaboration with MCL, LLC Operations, MML Sales and Product Management, the FSSM has accountability for servicing the needs of our existing client base, assisting in the generation of new business revenue by effectively promoting and educating Field Staff on both new and existing testing offerings, establishing and retaining long-term business relationships, collaborating with Sales Management to develop specific territory strategies, provide Sales and Business Training requirements, provides input and support to Field Directors in activities, account retention, and growth. While doing so, must also promote Mayo Clinic's core values and support community-based health care and integrated delivery systems. Must maintain an effective balance between dynamic enterprise objectives and the needs of field staff and customers. Accountable for effective communications and active listening and willing to adapt, adjust, and be supportive when objectives shift to ensure long term viability and success of the enterprise. Remain abreast of regulatory issues, market dynamics, reimbursement issues, and service requirements.This individual will also take on the following responsibilities: 1. Liaisona. Act as a liaison to Sales and Operationsb. Provide Operational Updates to the Field Staffc. Drive sales concerns along with the Director of Salesi. Gather client/field staff concerns and communicate to MML to drive initiativesii. Provide feedback to the team and Director of Salesiii. Sit in on Operational Meetings to ensure the field is informediv. Track issuesv. Communicate outcomes2. Leased Vehiclea. Yearly Evaluation of vehicle choicesb. Order vehicles for new staffc. Track Donlen informationd. Track Field Vehiclese. Order replacement vehicles when needed3. Vendor Registrationa. Provide updates to the fieldb. Develop ease of use plan per vendorc. Create cooperate contractsd. Evaluate need for corporate contracts4. Metricsa. Pull and provide Sales metrics to the Director of Sales and Field Directorsb. Monitor CRM usagec. Create CRM reports for Field staff5. Communicationa. To provide bi-weekly updates to the Field Staffb. To communicate across regions or "ologies"c. Work with FSS Core to communicate across all field sales teams6. On Boarding and training for new field staffThis position will administer and optimize designated sales enablement tools, including managing user access, configurations, vendor relationships, documentation, user support, adoption, and ongoing enhancements. The Sales Operations Manager will also lead and support cross-functional projects by developing project plans, coordinating stakeholders, tracking milestones and deliverables, managing risks, and communicating progress. The role will partner across Sales, Marketing, Training, IT, and other functions to improve processes, support change adoption, and ensure sales operations initiatives achieve their intended business outcomes.This position is not eligible for visa sponsorship/we will not sponsor or transfer a visa for this position. Also, Mayo Clinic DOES NOT participate in the F1 STEM OPT extension program.This position requires a 2-year commitment to the role before becoming eligible to transfer to other positions within Mayo Clinic.Why Mayo Clinic Mayo Clinic is top-ranked in more specialties than any other care provider according to U.S. News & World Report. As we work together to put the needs of the patient first, we are also dedicated to our employees, investing in competitive compensation and comprehensive benefit plans – to take care of you and your family, now and in the future. And with continuing education and advancement opportunities at every turn, you can build a long, successful career with Mayo Clinic. Benefits HighlightsMedical: Multiple plan options.Dental: Delta Dental or reimbursement account for flexible coverage.Vision: Affordable plan with national network.Pre-Tax Savings: HSA and FSAs for eligible expenses.Retirement: Competitive retirement package to secure your future. Just as our reputation has spread beyond our Minnesota roots, so have our locations. Today, our employees are located at our three major campuses in Phoenix/Scottsdale, Arizona, Jacksonville, Florida, Rochester, Minnesota, and at Mayo Clinic Health System campuses throughout Midwestern communities, and at our international locations. Each Mayo Clinic location is a special place where our employees thrive in both their work and personal lives. Learn more about what each unique Mayo Clinic campus has to offer, and where your best fit is.Equal OpportunityAll qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, protected veteran status or disability status. Learn more about the "EOE is the Law". Mayo Clinic participates in E-Verify and may provide the Social Security Administration and, if necessary, the Department of Homeland Security with information from each new employee's Form I-9 to confirm work authorization. A bachelor's degree is the minimum requirement, preferably in business, management or the life sciences. Five years' experience working in a customer service or sales support environment required.Additional Qualifications: Must have excellent human relations, management, and communications skills. Must be accountable, adaptable, flexible, creative, dependable, responsible, and able to perform well within internal and external multi-functional environments. Ability to develop strategic plans and manage several people, projects or tasks simultaneously and to exercise appropriate judgment when developing, deploying and/or overseeing plans, projects and tasks. Demonstrated managerial, decision-making and problem-solving ability and oversight of self and others.3-5 years direct work unit experience preferred, from within applicable MCL, LLC Service Line. Advanced degree and business/supervisory experience preferred.Full timePosting Date: 2026-08-27