Senior QA/ Trainer

Job Title: Senior QA / Trainer


Location : 1200 First ST NE 10th Floor, Washington DC


Duration : 12 Months ( Hybrid )


Job Description:


The Senior Software Trainer and Quality Assurance Analyst is a hybrid training/QA role that is uniquely designed to provide schools with expert knowledge and training on the Districts Aspen SIS functions and support the DevOps team in testing. The analyst is responsible for providing virtual and in person training and support to schools and central office users. They will provide virtual and in person support and training, in addition to telephone and email support to the end-user community.


Required Skills and Experience
1. Required: 5 consecutive years of experience training users in Aspen SIS or other student information systems within DCPS or other educational settings.
2. Required: 2 years familiarity with help desk ticket tracking systems (Remedy, HEAT, etc.).
3. Required: 4 years of thorough knowledge of Aspen SIS capabilities
4. Required: 10 years providing excellent customer service, communication, interpersonal skills (both written and verbal) with emphasis on providing high quality customer service within a team environment
5. Required: 5 years producing training materials using video, Word, PowerPoint, Captivate
6. Ability to maintain professional communication skills when under pressure and exhibit a high level of patience.
7. Required: Must have a wide range of skills and knowledge in computer software and an understanding for network applications.
8. Required: Must have exposure to or experience in the education sector preferred.