Operations Administrator & Dispatcher (Raleigh)

COMPANY SUMMARY:

MYCA: Material Handling was honored as #12 on the list of Fastest Growing Women-Owned/Led Companies by The Women Presidents Organization and JPMorgan Chase Commercial Banking. MYCA is a leading disruptive innovator in technology solutions, uniquely set apart by providing customers with complete cost transparency and data visibility. MYCA: Material Handling is experiencing significant organic growth and is in search of new team members to further our growth.

POSITION SUMMARY:

The Operations Administrator & Dispatcher will learn from day one how to effectively drive the supplier invoicing submittal process, the bedrock of our management services to our clients, with a goal to reduce our customers’ overall costs and is the first point of contact for any customer who has a question or an issue with a service request; they will have many responsibilities like answering inbound phone calls, addressing customers’ questions about pickups of trailers and other services. A successful Dispatcher/CSR candidate is genuinely excited to help customers. They’re patient, empathetic, and passionately communicative. The successful candidate for this position will transition into the Operations Support Specialist position within 18 months. Advancement is largely dependent upon the candidate demonstrating job skill competencies and individual initiative while handling Fortune 100 - 1000 manufacturers and corporations.

STARTING SALARY: $44,000

PRINCIPAL RESPONSIBILITIES:

The purpose of the Operations Team is to cultivate relationships with suppliers and care for the information that will support the client reporting needs determined by the Account Managers. Operations Administrator & Dispatcher’s ensure the accuracy of information within the database and are focused on supplier compliance to ensure they meet the needs of our clients, which will improve our customers’ cost and provide a competitive advantage. In these roles, the Operations Team has an indirect influence and participation in initiatives to reduce cost and promote value.

Various aspects of the Operations Administrator role will include but are not limited to:

• On-board new clients

• Efficiently support workflow and business operations

• Support Account Management team

• Interface with accounting team

• Execute special projects as needed

• Supplier management

• Execute operational customer requests

• Maintain up-to-date supplier/customer information

• Ensure supplier compliance utilizing internal audit points

• Manage large numbers of incoming phone calls/service requests

• Address problems and requests by transmitting information or providing solutions

• Identify and assess customers’ needs to achieve satisfaction

• Build sustainable relationships and trust with customer accounts through open andinteractive communication

• Provide accurate, valid and complete information by using the right methods/tools

• Handle customer complaints, provide appropriate solutions and alternatives within the timelimits; follow up to ensure resolution

Required skills:

• Business finance knowledge

• 2-4 years professional work experience

• Ability to work independently and as part of a team

• Strong oral and written communication skills

• Exceptional attention to detail

• Analytical, independent thinking

• Knowledge of computers for scheduling and other dispatching duties

• Ability to multitask with different, and sometimes conflicting, events happening at the sametime

• Track record of over-achieving quota

• Strong phone contact handling skills and active listening

• Familiarity with CRM systems and practices

WHERE IS THE WORK:

This position is on-site initially, eligible for remote work in the long term.

BENEFITS:

• Recognition and career advancement opportunities based on performance

• Work in a supportive and collaborative team environment

• Join a company known for its innovation and commitment to customer satisfaction

•Benefits include PTO, 11 paid holidays, and company sponsored medical insurance

• Company 401(k) with match• Educational and training opportunities through company programs along with tuition