Veterinary Receptionist / Client Service Representative

Client Service Representative

Adobe Animal Hospital is seeking an outgoing Client Service Representative to serve as the welcoming face of our hospital. In this fast-paced role, you will create exceptional client experiences, build trust through compassionate service, manage appointments and daily patient flow, handle multi-line phones and in-person interactions, process transactions, and support clients with essential information about our services. Ideal candidates are friendly, detail-oriented, highly organized, and thrive in a team-focused customer service environment.

Schedule and compensation:

• Compensation: $23 - $25 per hour, for each hour worked
• This is a full-time with a 4/10 schedule and availability needed Monday through Friday. We are also open to part-time hours for the right candidate.

Full-time Benefits Package*:

• Health package: Medical, dental, and vision insurance with HSA options and choice of Anthem Blue Cross Blue Shield or Kaiser Permanente
• Life insurance and disability
• Employee Assistance Program (EAP)
• 401k with company match
• Paid time off in accordance with site policy and applicable law
• Personal pet discount

*Part-time team members may be eligible for limited benefits in accordance with company policy and state law

Minimum qualifications and skill set:

• Previous veterinary receptionist or healthcare-related front-desk experience preferred
• Proficiency in the following skills:
  • Ability to manage a multi-line phone system while assisting in-person clients
  • Experience scheduling appointments and coordinating calendars preferred
  • Ability to accurately process payments and maintain financial records
  • Exceptional verbal and written communication skills
  • Strong organizational and time management skills
  • Positive attitude and willingness to collaborate with a team
  • Ability to remain calm, professional and solution-oriented during busy periods

Why choose Adobe Animal Hospital?

Adobe Animal Hospital in Petaluma is a full-service veterinary hospital dedicated to providing high-quality, compassionate care to dogs and cats. Our team includes four DVMs and three RVTs who work together to provide thoughtful, individualized care in a supportive and collaborative environment. The hospital offers comprehensive wellness and preventive care, dentistry, soft tissue and orthopedic surgery, digital radiography, ultrasonography, endoscopy, in-house laboratory diagnostics, and other comprehensive medical services. Adobe is proud to be AAHA accredited, Fear Free, and a Cat Friendly Practice, with a strong commitment to low-stress handling and patient comfort. The team has built lasting relationships with loyal clients over the years and takes pride in knowing their patients and families well. They are committed to providing consistent, personalized care and creating an environment where pets, clients, and team members feel known, supported, and cared for.