Customer Service Representative

Front Desk Client Service Representative

Flanders Veterinary Clinic is seeking a highly motivated individual to join our exceptional front desk team in providing outstanding client service and patient care. Our Client Service Representatives set the first impression with our clients and patients; therefore, applicants must be friendly, professional, and courteous, and must love clients and their pets! Ideal candidates will have excellent customer service skills, be computer literate, and be able to multitask in a fast-paced environment. This is an hourly position, depending on experience level, education, and relevant certifications between $17-20/hour. This is also a full-time position that will be scheduled for typically between 35-40 hours per week. This schedule will also include working some Saturday's and evening hours.

Skills & Requirements

• Compassion and Sensitivity: Ability to be sensitive to an ill pet, as well as its concerned owner.
• Customer Service Skills: Ability to provide friendly, efficient service to clients in-person, as well as on the phone. Considerable tact and diplomacy are required.
• Interpersonal skills: Ability to feel comfortable dealing with clients, patients, staff, and others.
• Reliability: Regular attendance and timeliness are essential functions to fulfill the requirements of this position.
• Technology Skills: Ability to operate office technology such as computers, tablets, scanners, fax machines, and copiers.
• Ability to remain calm during emotional and stressful situations, as well as ability to handle patients on a leash or carrier.
• Customer Service Reps are expected to move through different areas, such as multiple workstations, waiting areas, treatment, and exam rooms.
• Ability to multitask. Ability to manage office operations such as taking messages, scheduling appointments, and maintaining patient files.
• Communication skills: efficiently communicate with other staff and clients, both in writing and verbally.
• Must appropriately read invoices, process payments and deposits. Must possess basic math skills as well as proper handling of cash and checks.

Responsibilities include but are not limited to. Check-in/out, taking payments, receiving & making calls, paging, faxing, printing, transcribing voicemails, sending emails, scheduling, confirmation calls/texting, cleaning, training and other clerical duties.

Benefits

• Paid Time Off
• Bonuses
• Insurance: health, dental, vision, and disability
• 401(k) plan with employer match
• Generous employee pet discount
• Employee Assistance Program
• Continuous learning via access to training seminars
• Employee appreciation events and activities

We are an Equal Opportunity Employer

At Flanders Veterinary Clinic, we're committed to your growth, development, well-being, and success. We empower team members with the resources, support, and opportunities needed to thrive in their careers and make a lasting impact in our communities.

Here's what you can expect when you join our team:

• Tailored development programs, mentorship, and career pathing to help you achieve your unique goals.
• Competitive pay, performance bonuses, 401(k) matching, and student loan assistance to foster your financial well-being.
• Health, dental, vision, life insurance, and mental health resources to support your overall well-being.
• Generous paid time off and holidays, because your personal time matters.
• A supportive, collaborative environment where everyone feels a sense of belonging.

Please note: Any Benefits listed above apply to full-time employees.

At Flanders Veterinary Clinic, your unique skills and passion are celebrated, and every team member has the tools to thrive. Our people-focused approach is centered on helping you grow in your career while making a meaningful impact on the communities we serve.