Technology Support Technician

Posting Information Department Information Technology-SOM - 420401 Career Area Information Technology Posting Open Date 10/20/2026 Application Deadline 10/26/2026 Position Type Temporary Staff (SHRA) Position Title Technology Support Technician Position Number 20033426 Vacancy ID S028171 Full-time/Part-time Full-Time Temporary Hours per week 40 Position Location North Carolina, US Hiring Range $19.00 - $24.00 per hour Estimated Duration of Appointment 6 months or longer Position Information A global higher education leader in innovative teaching, research and public service, the University of North Carolina at Chapel Hill consistently ranks as one of the nation’s top public universities. Known for its beautiful campus, world-class medical care, commitment to the arts and top athletic programs, Carolina is an ideal place to teach, work and learn. University employees can choose from a wide range of professional training opportunities for career growth, skill development and lifelong learning and enjoy exclusive perks that include numerous retail and restaurant discounts, savings on local child care centers and special rates for performing arts events. Primary Purpose Of Organizational Unit Our mission is to improve the health and well-being of North Carolinians and others whom we serve. We accomplish this by providing leadership and excellence in the interrelated areas of patient care, education and research. Patient care: We promote health and provide superb clinical care while maintaining our strong tradition of reaching underserved populations and reducing health disparities across North Carolina and beyond. Education: We prepare tomorrow`s healthcare professionals and biomedical researchers from all backgrounds by facilitating learning within innovative and integrated curricula and team-oriented interprofessional education to ensure a highly skilled workforce. Research: We develop and support a rich array of outstanding health sciences research programs, centers and resources. We provide infrastructure and opportunities for collaboration among disciplines throughout and beyond our university to support outstanding research. We foster programs in the areas of basic, translational, mechanistic and population research. Position Summary This position will report to the Hub Lead. Provide service-oriented technical support and/or training to UNC School of Medicine faculty, staff, and students for a variety of hardware, software, operating systems and networks. Complex troubleshooting will be performed in collaboration with internal and external technical support groups. Escalation to a Technical Support Analyst/Specialist may also be necessary. Duties also include documenting work completed and contributing to technical projects. Provide support to further and achieve the goals and priorities established by the leadership of the School of Medicine. Minimum Education And Experience Requirements Graduation from high school and one year in the field of technology related to the position’s role. Computer coursework may be substituted year-for-year for the required experience; or an equivalent combination of education and experience. Journey level requires an additional six months experience Advanced level requires an additional one year of experience. Management Preferences Experience with basic troubleshooting for smartphones/tablets, or extensive Virus/Malware removal experience Working knowledge, technical aptitude or analytical skills in diagnosing and resolving customer problems either over the phone, via remote support tools, or in person Excellent customer service skills Ability to work well in a team environment Campus Security Authority Responsibilities Not Applicable. Quick Link Posting Contact Information Office of Human Resources Contact Information If you experience any problems accessing the system or have questions about the application process, please contact the Office of Human Resources at View phone number on click.appcast.io or send an email to View email address on click.appcast.io Please note: The Office of Human Resources will not be able to provide specific updates regarding position or application status. Equal Opportunity Employer Statement The University is an equal opportunity employer and welcomes all to apply without regard to age, color, gender, gender expression, gender identity, genetic information, national origin, race, religion, sex, or sexual orientation. We encourage all qualified applicants to apply, including protected veterans and individuals with disabilities. #J-18808-Ljbffr The University of North Carolina at Chapel Hill