Warehouse Coordinator

Warehouse Coordinator

This position will be responsible for organizing and overseeing the administrative functions of ACT Entertainment's Warehouse operations.

Duties & Responsibilities:

• Process freight quotes, sales, and invoicing requests to prepare for shipments.
• Process transfers for our Canada, Mexico and Missouri locations.
• Prepare documents for export shipping orders.
• Coordinate freight shipment orders.
• Process Guitar Center and Musician Friends orders, including scheduling and weekly shipping reports.
• Follow-up on unreleased orders placed via credit card transactions
• Receive materials (purchase orders and transfers) and enters into AX software; notifies supervisor of receipt discrepancies.
• Upload Bill of Lading (BOL) and Purchase Orders into the system.
• Follow-up on emails inquiries and requests.
• Provide support and assistance to warehouse associates, if required.
• Perform additional duties, as assigned by supervisor.

Supervisory Responsibilities:

• None (except in absence of supervisor and under direction of General Manager)

Qualifications, Skills and Abilities:

• High school diploma or equivalent and 1-3 years related experience.
• Proficient in MS Office.
• Excellent communication skills, both written and verbal, with ACT staff, vendors and customers.
• Must have strong problem-solving skills.
• Ability to set an example of leadership and embrace a positive teamwork environment.
• Ability to promote positive work environment and promote teamwork.
• Bilingual (English and Spanish) preferred.

Physical Demands and Working Conditions:

• Frequently required to stand.
• Occasionally required to walk.
• Continually required to utilize hand and finger dexterity.
• While performing the duties of this job, the noise level in the work environment is usually quiet to moderate.
• The employee must lift and/or move up to 25 pounds.
• Specific vision abilities required by this job include: close vision; distance vision; color vision; peripheral vision; depth perception and ability to adjust focus.

Company Values:

• Deliver Legendary Service: It's all about the experience. With every experience, do the little things, as well as the big things, that surprise people. Make every interaction stand out for its helpfulness. Create the "WOW" factor that turns customers into raving fans. This includes both internal and external customers.
• Always: Demonstrate: an unwavering commitment to doing the right thing in every action you take and in every decision you make, especially when no one's looking. Always tell the truth, no matter the consequences. If you make a mistake, own up to it, apologize, and make it right.
• Practice Blameless Problem-Solving: Demonstrate a relentless solution focus, rather than pointing fingers or dwelling on problems. Identify lessons learned and use those lessons to improve ourselves and our processes so we don't make the same mistake twice. Get smarter with every mistake. Learn from every experience.
• Contribute to Profit: We're in business to deliver value for our customers while making money. We all play a role in building revenue that exceeds our expenses. Look for ways to increase our sales, develop new customers, and control our expenses.
• Honor Commitments: Do what you say you're going to do, when you say you're going to do it. This includes being on time for all phone calls, appointments, and meetings. If a commitment can't be fulfilled, notify others early and agree on a new deliverable to be honored.
• Embrace Change and Growth: What got us here is not the same as what will get us to the next level. Get outside your comfort zone, rather than stubbornly hanging on to old ways of doing things. Be excited by the possibilities that change and growth bring. Be flexible.
• Be Positive: You have the power to choose your attitude. Choose to be joyful, optimistic, and enthusiastic. See the good in others. Your attitude is contagious. Spread optimism and positive energy.
• Keep Things Fun: While our passion for excellence is real, remember that the world has bigger problems than the daily challenges that make up our work. Stuff happens. Keep perspective. Don't take things personally or take yourself too seriously. Laugh every day.

This job description is intended to convey essential functions and requirements of the position. It is not an exhaustive list of duties and may be subject to change based on organizational needs.

Monday-Friday 8am-5pm