Collections Specialist

Collections Specialist | Accounts Receivable & Credit ManagementButler, PA 16001 $50,000–$55,000About the CompanyOur client, a well-established organization in Butler, PA, is seeking a motivated Collections Specialist to join their accounting team. This role is ideal for someone who enjoys building customer relationships, resolving payment issues, and managing receivables in a fast-paced environment. The Collections Specialist will play an important role in maintaining strong cash flow while partnering with internal teams to resolve account discrepancies.Collections Specialist ResponsibilitiesManage daily collections activity for assigned customer accounts to ensure timely payments and reduce past-due balances.The Collections Specialist will contact customers via phone and email to discuss outstanding invoices, resolve payment concerns, and secure payment commitments.The Collections Specialist will research and resolve billing discrepancies, credits, and unapplied cash issues.Partner with internal teams, including Accounts Receivable, Sales, and Customer Service, to resolve account disputes and improve customer relationships.Generate and analyze aging reports while providing updates to management regarding delinquent accounts and collection efforts.Maintain accurate documentation of collection activities, customer communications, and account resolutions.Assist with customer account maintenance, credit reviews, and other AR-related projects as needed.Preferred Experience- Collections Specialist2+ years of experience in collections, accounts receivable, credit, or a related accounting role.Strong communication and customer service skills with the ability to professionally resolve payment issues.Experience working with accounting or ERP systems (SAP, Epicor, NetSuite, or QuickBooks preferred).Proficiency in Microsoft Excel; experience with Pivot Tables and VLOOKUPs is a plus.Strong attention to detail with the ability to manage multiple priorities and meet deadlines.