Customer Experience Representative - Grand Rapids Airport

Enterprise - 5500 44th Street Southeast - Responsibilities: Meet and greet customers in a professional, friendly, and timely manner; Provide superior, efficient customer service by understanding and communicating rental terms and conditions, vehicle features and other services; Use Company approved sales and service techniques to determine customer needs and offer optional protection products, upgrades, fuel options and other additional equipment; Answer incoming calls for reservations, rate quotes, general questions and answers, provide information and resolution for customers, other branches, and other vendors; Notify Management of any known customer problems