Field Superintendent-Existing Installation

Overview Location: Cleveland, OH, United States. Job ID: 89456. We Elevate... Quality of urban life. Our elevators, escalators, and moving walks safely transport more than two billion people up and down buildings and across transportation hubs every day. As part of the Schindler team, you’ll discover meaningful work that enhances quality of life for communities, and contribute to making places more accessible, inclusive, and sustainable for all. By joining us, you don’t just become part of our success story; you help shape the future and continue our rich legacy that started back in 1874. Responsibilities Field Superintendent – Existing Installations: responsible for the servicing and repair of all assigned units to conform to customer and Company requirements related to quality improvement, safety, cost improvement and customer satisfaction; supports Area objectives. Responsible for employee selection, training and safety for all assigned projects. Ensure that maintenance meets Area and Company quality standards and contract requirements. Implement customer and Company requirements for quality, performance reliability and passenger safety for each project under supervision. Implement EEO/AA requirements consistent with Area and/or State and Federal requirements. Support sales staff in estimating service orders, scheduling and executing orders, and investigating and resolving customer complaints. This position may include a sales role depending on the candidate. Manage ongoing project audit program to assure conformance of performance standards for quality, completeness and safety. Develop and implement program of manpower selection, training and performance appraisal essential to productivity and quality improvement objectives. Implement route management strategy to ensure uniform application of preventive maintenance procedures while controlling manpower to minimum levels. Develop spirit of teamwork and dedication to quality improvement among all employees. Evaluate and initiate requests for tooling that would support productivity improvement. Maintain and manage proactive relationships with local IUEC business agent. Advise Area management of competitor activity related to pricing, performance and manpower. What You Bring Education Minimum high school education. Minimum three to five years’ experience in installation and service of elevators/escalators. Minimum of one year as lead mechanic to demonstrate leadership ability. Work Experience Requires a working knowledge of elevators and escalators to manage and direct field personnel to meet Area goals. Ability to communicate verbally and in writing and demonstrate proven leadership skills. The Field Superintendent must have the skills and experience to interpret customer concerns and mobilize internal resources to ensure customer satisfaction while minimizing cost and HR disruption. Must be able to make sound judgments regarding motivation, training and work assignments, adjust manpower to a minimum level, and meet or exceed customer requirements. Must be able to teach hourly employees the Company’s methods of quality, productivity and safety and persuade the hourly field to follow practices that foster teamwork and improve quality and productivity. Benefits Fully vested 401k match, up to 7% of total eligible compensation. Competitive Medical, Dental and Vision Plans - Effective from first day of hire. Three weeks’ vacation, seven sick days, three floating holidays and eight Company Observed Holidays. Tuition Reimbursement – Eligible after 6 months of service. Parental Leave – 100% base pay for 6 consecutive weeks within first year of a child’s birth or adoption. A wide range of development opportunities to boost professional and leadership growth. Equal Opportunity Schindler Group values inclusion and diversity and is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to age, race, ethnic background, color, religious affiliation, union affiliation, gender, gender identity, sexual orientation, marital status, national origin, nationality, genetics and health, disability or veteran status. #J-18808-Ljbffr Schindler Elevator Corporation (U.S.)