Customer Service Consultant - Denver (Remote)

divh2Customer Service Consultant Trainee/h2pProvide an iconic customer experience As a Customer Service Consultant Trainee, you will be the vital link between a customers at-home and in-store CarMax experience, providing a simple and seamless process. You will respond to sales leads and customer inquiries, ensuring customers can buy the vehicle they want in a way that suits them. You will offer support during every step of their car buying journey. Weve become the nations largest retailer of used cars due to our honesty and transparency, and those same traits will help you succeed too./ppWhy CarMax? At CarMax, we are the nations largest retailer of used cars with stores from coast to coast, and we are still growing. Were rethinking the way people buy cars and our associates help us do just that. We believe work should feel meaningful and rewarding, with opportunities to make an impact every day. Whether youre advancing your career or growing your skillset, we are here to drive you forward./ppTeam Overview This is a high-energy sales environment where you will work as a team to meet goals. We will give you everything you need to be successful. Were not your average call center. You will handle a wide range of customer interactions and make sure everything goes smoothly, so the ability to quickly build rapport with people and understand their needs is essential. We work and learn as a team and the prospects are bright for sales professionals who aspire to become mentors, managers, and business leaders./ppRole Responsibilities/pulliConnect with inbound customers online and over the phone to find out what they want and need from their next car purchase./liliUse your knowledge of the CarMax inventory to guide customers towards vehicles that meet their needs./liliGuide customers every step of the way, from online sales or appraisal to arranging finance applications and scheduling vehicle delivery./liliEnsure a seamless transition from online to in-store purchasing to provide an unrivaled customer service experience./liliMentor others as your skillset expands./liliAchieve sales targets while providing an iconic customer experience./liliAcquire the Automotive Sales Persons License in specific states may require testing and travel as some states request physical presence to apply for the license./li/ulpRequired Qualifications/pulliSales and customer service experience, in an area such as retail, is preferred./liliThrive in a fast-paced sales environment./liliGood listening skills and strong customer focus./liliHigh level of self-motivation to achieve performance goals./liliStrong written and verbal communication skills./liliAbility to learn and master new technologies, strong computer skills./liliOpen availability for shifts that may include nights, weekends, and holidays./liliMust be open to shifting schedules two times per year according to needs of the business./liliCandidates must live within 100 miles of the Customer Experience Center (CEC) location./li/ulpAbout CarMax At CarMax, we revolutionized the used car buying experience over 30 years ago by introducing transparency and integrity into the process. Our commitment to customer experience, innovation, and community has made us the nations largest used car retailer. With over 250 store locations and over 30,000 associates, we are proud to have been recognized as one of the Fortune 100 Best Companies to Work For and are committed to helping our communities thrive./ppAs an associate, you are part of an innovative movement to empower the modern customer and drive progress. Your work fuels changesparking ideas, overcoming challenges, and shaping whats next. Join us in creating a better future for our company, our customers, and the communities we call home./ppCarMax is an equal opportunity employer, and all qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, genetic information, national origin, protected veteran status, disability status, or any other characteristic protected by law./ppThe hourly rate for this position is:/pp$20.70 - $31.40/ppBenefits:/ppExcept as otherwise required by state law, CarMax Associates are entitled to the following paid sick, vacation, and holiday time./ppAssociates that are considered full-time hourly or commission/incentive eligible:/pulliTo earn up to 48 hours of sick time per year accrued on a per pay period basis and between 80 hours and 200 hours per year of vacation time after a 90 day waiting period depending on years of continuous service with the Company./liliFor 8 hours of pay for each of a total of 6 paid scheduled holidays per year plus 1 floating holiday. If such an Associate does work on a scheduled holiday due to business need, they are eligible for Holiday Premium Pay./li/ulpAssociates considered full-time salaried are entitled to paid time away with no specified limit as needed for sick, vacation, bereavement, jury duty, holidays, floating holiday, etc. subject to manager approval./ppFor more details about benefits, please visit our CarMax Benefits website./ppUpon an applicants request, CarMax will consider reasonable accommodation to complete the CarMax Job Application./p/div