Veterinary Receptionist / Client Service Representative

Veterinary Receptionist / Client Service Representative

Kierland Animal Clinic is seeking an outgoing Veterinary Receptionist / Client Service Representative to serve as the welcoming face of our hospital. In this fast-paced role, you will create exceptional client experiences, build trust through compassionate service, manage appointments and daily patient flow, handle multi-line phones and in-person interactions, process transactions, and support clients with essential information about our services. Ideal candidates are friendly, detail-oriented, highly organized, and thrive in a team-focused customer service environment.

Schedule and compensation:

• Compensation: $17 - $21 per hour, for each hour worked
• This is a full-time position, with a 4/10 schedule and availability needed Monday-Saturday.

Full-time Benefits Package*:

• Health package: Medical, dental, and vision insurance
• Life insurance and disability
• Employee Assistance Program (EAP)
• 401k with company match
• Paid time off in accordance with site policy and applicable law
• Uniform allowance

*Part-time team members may be eligible for limited benefits in accordance with company policy and state law

Minimum qualifications and skill set:

• 2+ years of experience in a customer service, or reception role
• Previous veterinary receptionist or healthcare-related front-desk experience preferred
• Proficiency in the following skills:
• Ability to manage a multi-phone line system while assisting in-person clients
• Experience working with veterinary practice management software, especially EzyVet, preferred
• Exceptional verbal and written communication skills
• Ability to provide compassionate, professional service to clients during both routine and emotionally sensitive situations
• Strong organizational and time management skills
• Experience scheduling appointments and coordinating calendars preferred
• Ability to accurately process payments and maintain financial records
• Positive attitude and willingness to collaborate with a team
• Ability to remain calm, professional and solution-oriented during busy periods

Why choose Kierland Animal Clinic?

Kierland Animal Clinic is a 4-doctor small-animal practice caring for dogs and cats. The hospital offers digital X-ray and digital dental radiography and works closely with a local shelter, providing meaningful exposure to community-focused veterinary medicine. Most surgical cases are spay/neuter procedures, making this a strong environment for building confidence in routine surgery and general practice. The practice is located in Scottsdale, a vibrant area known for its Sonoran Desert scenery, hiking, upscale shopping, restaurants, arts, golf, and resorts. It offers the opportunity to join an established veterinary team while enjoying one of the Phoenix area's most active and desirable communities.