Patient Coordinator

Patient CoordinatorYou are the first voice patients hear and the last face they see. We are looking for a Patient Coordinator who shows up, stays positive under pressure, and takes ownership of a full schedule. You will help patients understand their benefits and costs, feel confident moving forward with care, and leave with their next visit booked.Greet patients warmly, and manage check-in and check-out accurately and efficientlyAnswer phones promptly and turn new patient calls into scheduled appointmentsBuild and protect the schedule: fill openings and cancellations, work recall and unscheduled treatment listsConfirm upcoming appointments by phone and text to reduce no-showsMake sure every patient leaves with their next appointment scheduledVerify insurance eligibility and benefits before appointments, and explain coverage in plain languagePresent treatment plans and discuss fees, insurance estimates, and payment or financing options, helping patients say yes to the care they needCollect copays and balances at the time of service, and post payments accuratelyKeep patient records, forms, and account notes complete and accurateCoordinate with the clinical team so handoffs are smooth and nothing falls through the cracksProtect patient privacy and follow HIPAA requirementsReliability. Regular, predictable, on-time attendance for your full scheduled shift is an essential function of this job. The front desk cannot open without you.Presence. This is an in-person role. You are engaged, attentive to the patient in front of you, and smiling with a great warm tone.A good attitude. You stay calm, friendly, and professional with a ringing phone, a full lobby, and an upset patient all at once.Team first. You jump in without being asked, communicate openly, and help the whole office succeed.Comfort with money conversations. You can talk about cost and ask for payment clearly and confidently, without pressure and without avoiding it.Ownership of the schedule. You treat an open slot or a patient leaving without an appointment as a problem to solve.Attention to detail. Insurance, payments, and patient information are right the first time.Professional presentation. As the face of the practice, you maintain a high standard for personal hygiene, grooming, and professional dress every shift.At least 1 to 2+ years of dental front office experienceExperience verifying dental insurance and explaining benefits to patientsExperience presenting treatment plans and collecting patient paymentsExperience scheduling and confirming appointments and managing a provider scheduleWorking knowledge of dental terminology and procedure codesExperience with Denticon practice management software is a plusStrong phone, computer, and typing skills[Bilingual English/Spanish is a plus]The following are essential to this role and must be met with or without reasonable accommodation:Sit or stand at a front desk workstation for extended periodsUse a computer, keyboard, and multi-line phone throughout the shiftSpeak and hear clearly to communicate with patients in person and by phoneSee clearly at close range to read screens, forms, and insurance documentsMove between the front desk, lobby, and operatories throughout the dayLift and carry office supplies up to [15] poundsMaintain professional appearance and personal hygiene standards appropriate for close patient contact, including avoiding strong odors and fragrancesShort video interview you complete on your own time, then an in-office interview [and working interview]We contact prior employers for references, including questions about attendance, dependability, and teamwork. Please be ready to provide at least two supervisor references.Offers are contingent on satisfactory reference and background checksNew team members complete a 90-day introductory period[Medical, dental, vision / PTO / 401(k)]