Medical Receptionist

Medical Receptionist

Work Location: Old West End Community Health Center, 2244 Collingwood Blvd. Toledo, Ohio

Health Partners of Western Ohio is an independent, non-profit and community-directed organization. We serve low-income areas and places without access to care. We're led by a volunteer Board of Directors. Most of our board members are also patients. Our mission is to eliminate gaps in health outcomes for all members of our community by providing access to quality, affordable, preventive and primary health care.

Join our team! Are you a people-focused professional who enjoys being the friendly face and voice of an organization? We're looking for a medical receptionist who thrives in a fast-paced environment and takes pride in delivering excellent service to patients, visitors, and staff alike. In this vital front-desk role, you'll be the first point of contact for our health center — greeting patients, managing appointments, handling calls, and supporting daily office operations. If you're organized, detail-oriented, and passionate about making a positive impact in your community, we'd love to meet you. Join a team where your communication skills, multitasking abilities, and professionalism are valued — and where every day brings an opportunity to help others.

Compensation and benefits offered:

• Paid time off (PTO) – accrued per pay
• Insurance (medical, dental, vision, and life)
• Paid holidays – 7 paid holidays
• 403b retirement with up to 8% match (starts at 3% and increases with time of service at HPWO)
• Annual reviews and increases
• Mileage reimbursement – work related travel
• Employee assistance program
• Referral bonus – earn more by expanding our team
• Training opportunities
• Eligible to apply for the emerging leaders program after 1 year of service

Qualifications:

• High school diploma or GED required
• Skills/abilities:
• Ability to attend to multiple tasks at the same time.
• Ability to prioritize assignments and responsibilities to ensure compliance with established deadlines and protocols.
• Effective oral and written communication skills.
• Ability to work with people from a wide diversity of social, ethnic, and economic backgrounds is necessary.

Essential functions and basic duties:

• Greet patients, visitors and employees.
• Receive calls and schedules appointments.
• Answers/screens telephone calls and forwards to appropriate personnel.
• Records phone messages and distributes appropriately.
• Accurately enters patient information into the computer.
• Assembles patient medical record.
• Screens calls and visitors completely determine the nature of the visit or phone call and the urgency of the contact to ensure a timely, efficient, and appropriate response.
• Takes and distributes detailed and accurate phone messages using the correct format to the appropriate staff member or area designated for phone messages.
• Assists management in reaching personnel from other departments when needed for consultation and referral.
• Ensures the equipment is functional and there is an adequate supply of all necessary forms stocked.
• Assist patients with completing information forms, as needed.
• Accurately document in patient medical/dental record as needed.
• Accept patient payments and records payments accurately.
• Copies income verification and enters information into electronic health records.
• Retrieves lab reports/patient records from other health care providers.
• Accurately types and sends correspondence, memos, notices, and reports.
• Sorts, files, and retrieves correspondence, records, and documents upon request.
• Operates standard office machines and equipment.
• Sorts/collates mail and printed materials/notices for distribution.
• Cross trains in other areas of office procedures.
• Make confirmation calls to patients for appointments.
• Accurately codes all diagnoses in electronic health records based on completed encounter forms.
• Collects and accurately input patient payments into practice management system.
• Participates in the quality improvement program and serves on other committees as assigned.
• Travels when necessary to meet operational needs.
• May supervise student employees in specified tasks.
• Performs miscellaneous job-related duties as assigned.

Work environment:

Work is primarily sedentary, demanding sitting, walking, lifting, and bending. Those physical movements and the degree of mobility, manual dexterity, and hand-eye coordination commonly associated with duties in an office setting will be performed repetitively. This also includes bending, twisting, reaching, lifting, pulling, pushing, and walking. The ability to distinguish letters and symbols and utilize telephones, computer terminals, fax machines, and copiers is required. The work environment characteristics described here represent those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions. Working under stressful conditions, as well as irregular hours, may be required.