Manager, Application Production Support Automation

Overview

Who we are

Collaborative. Respectful. A place to dream and do. These are just a few words that describe what life is like at Toyota. As one of the world's most admired brands, Toyota is growing and leading the future of mobility through innovative, high-quality solutions designed to enhance lives and delight those we serve. We're looking for talented team members who want to Dream. Do. Grow. with us.

An important part of the Toyota family is Toyota Financial Services (TFS), the finance and insurance brand for Toyota and Lexus in North America. While TFS is a separate business entity, it is an essential part of this world-changing company- delivering on Toyota's vision to move people beyond what's possible. At TFS, you will help create best-in-class customer experience in an innovative, collaborative environment.

To save time applying, Toyota does not offer sponsorship of job applicants for employment-based visas or any other work authorization for this position at this time.

Who We're Looking For

This role requires a strong blend of deep technical expertise, operational rigor, and people leadership. The Operations Manager acts as the technical authority for operational automation and reliability while leading teams that partner closely with Engineering, SRE, Infrastructure, and Service Management. You will be responsible for ensuring production stability and reliability while driving the operational automation strategy to enhance efficiency. They will lead efforts in observability and monitoring to proactively identify and resolve issues. Excellence in managing incidents, problems, and changes is essential to maintain seamless operations. Additionally, the role requires strong team leadership skills focused on building capability and fostering continuous development within the team.

What You'll Be Doing

• Design and implement automated health checks, self-healing workflows, runbook automation, and zero-touch operations.

• Define SLAs, SLOs, SLIs, lead incident response, drive RCA automation outcomes, and partner with engineering teams to embed operational readiness.

What you bring

• Experience with Automation & Scripting: Python, Bash, PowerShell

• Proficiency with Automation Tooling: UI Path (RPA)

• Experience with Automation Tools: Ansible, Puppet, Chef, Jenkins, CI/CD

• Proficiency with Monitoring: Dynatrace, Grafana, Open Telemetry

• Experience with Operations: Incident, Problem, Change Management, ITIL, SRE concepts

Added bonus if you have

• Successfully reduced manual operational work by implementing automation tools and streamlined processes, resulting in increased team efficiency and reduced human error.

• Achieved significant improvements in Mean Time to Recovery (MTTR) and overall incident reduction through proactive incident management and root cause analysis.

• Increased the rate of auto-remediation by designing and deploying intelligent automated workflows that resolve common issues without manual intervention.

• Enhanced monitoring signal quality by refining alert thresholds and integrating advanced observability tools, leading to more accurate and actionable insights for faster issue detection.

What we'll bring

During your interview process, our team will provide detailed information about our industry-leading benefits and career development opportunities. Here are a few highlights:

• A work environment built on teamwork, flexibility, and respect.

• Professional growth and development programs to help advance your career, including tuition reimbursement.

• Team Member Vehicle Purchase Discount.

• Toyota Team Member Lease Vehicle Program (if applicable).

• Comprehensive health care and wellness plans for your entire family.

• Toyota 401(k) Savings Plan with a company match, plus an annual retirement contribution from Toyota regardless of your own contributions.

• Paid holidays and paid time off.

• Referral services for prenatal services, adoption, childcare, schools, and more.

• Tax advantaged Accounts (Health Savings Account, Health Care FSA, Dependent Care FSA).

• Relocation assistance (if applicable).

Belonging at Toyota

Our success begins and ends with our people. We embrace all perspectives and value unique human experiences. Respect for all is our North Star. Toyota is proud to have 10+ different Business Partnering Groups across 100 different North American chapter locations that support team members' efforts to dream, do and grow without questioning that they belong.

Applicants for our positions are considered without regard to race, ethnicity, national origin, sex, sexual orientation, gender identity or expression, age, disability, religion, military or veteran status, or any other characteristics protected by law.

Have a question, need assistance with your application or do you require any special accommodations? Please send an email to View email address on click.appcast.io.