Front Desk Administrator

Who We Are

At Personalized Property Management, we don't just manage communities we build lasting relationships. Based in Cathedral City, we proudly serve 180+ HOA communities across the Coachella Valley. Our team is our greatest asset, and we think our numbers speak for themselves: the average tenure of our staff exceeds 12 years. If you're looking for a workplace where your contributions are recognized and your career can grow, you've found it.

We're looking for a warm, professional, and self-motivated Front Desk Administrator to be the welcoming face of our office. You'll be the first point of contact for homeowners, vendors, and visitors setting the tone for every interaction. This isn't just a receptionist role; it's an opportunity to make a real impact on how our office runs day to day.

Schedule: MondayFriday | 7:15 AM 4:00 PM | Lunch 12:0012:45 PM

• Greet and assist homeowners, vendors, and visitors in a friendly and professional manner
• Answer and direct incoming calls and manage front desk communications
• Organize, sort, and distribute incoming mail and packages
• Administer gate access devices and coordinate resident pickups
• Accept walk-in payments and hold checks for authorized pickup
• Assist with gate access unlocking at 8:00 AM and securing at 4:00 PM
• Enter and maintain records in our property management software (training provided)
• Support management and accounting staff by facilitating smooth handoffs and communication
• Identify opportunities to improve office processes and workflows
• Lift and move packages or materials up to approximately 30 lbs as needed

• Friendly, professional, and genuinely enjoys helping people
• Independent and self-directed you don't need to be micromanaged
• Reliable with a strong track record of job stability and commitment
• Bilingual in English and Spanish strongly preferred
• Comfortable learning new software (experience with property management platforms a plus)
• No prior experience required we'll train the right person

The ideal candidate is someone who takes pride in their work, looks for ways to do things better, and wants to plant roots with a team that will invest in them just as much as they invest in us.

• Pay: $18.00/hour
• Health Insurance company-supported coverage
• Retirement Plan with 3% company match
• Paid Time Off (PTO)
• Additional benefits that reflect our commitment to our team
• Our office culture goes beyond the basics. Perks have historically included complimentary team outings, annual company trips (hotels included this is genuine time to enjoy together, not a work retreat), and access to local sporting event tickets. We believe in rewarding the people who show up every day with a great attitude.