Clinical Trainer

Job Title: Clinical Training Manager

Summit Spine and Joint Centers (SSJC) is a rapidly growing, multi-state spine and joint care organization providing integrated clinical, surgical, and imaging services. With clinic locations across Georgia, North Carolina, South Carolina, and Tennessee, our care teams include IPS in North Carolina and Savannah Pain Management in Georgia, all operating as part of the SSJC organization. We are committed to collaboration, high-quality patient-centered care, and supporting our teams as we continue to expand. We are seeking motivated, qualified professionals to join us in delivering exceptional care across our growing network.

Summary of Position: Oversee the initial training and any continuing education of all clinical and ASC Medical Assistants and Front Desk Receptionist across the company. Monitor work of Medical Assistants, Pre-Op Assistants, Lab Collectors, Front Desk Receptionist, and Fluoro Techs to ensure all daily tasks are completed accurately and efficiently. Communicate with the Operations Managers, Providers, Regional Supervisors, and Lead Medical Assistants for efficiency and flow of the clinic and ASC.

This job is a full-time, benefited position at Summit Spine & Joint Centers that reports to the Director of Clinical Operations. This position's primary locations will be for Coastal region clinic locations (see below) and is subject to change based on coverage/business needs, and ASC operating hours.

Coastal Region areas: Fayetteville NC, Supply NC, and Jacksonville, NC.

Responsibilities

• Train staff on all aspects of their role from a clinical perspective
• Audit work of staff, especially new hires, for accuracy and to identify any retraining needs.
• Retrain staff as necessary
• Continually improve training strategies, methods, and materials to increase the overall effectiveness of the staff
• Working with HR and the Operations team to develop, input, and execute on the weekly staffing schedule for the team
• Ensure clinic and ASC spaces are appropriately staffed for the day
• Monitor staff attendance and performance
• Coordinate quarterly clinical staff meetings
• Update, maintain, and continue to improve the Medical Assistant Manual

• Revamp training plan and protocols for Medical Assistants
• Other duties as assigned
• The employee must communicate professionally, respectfully, and effectively with patients, visitors, clinicians, coworkers, and vendors, including in busy, demanding, or stressful circumstances.
• The employee must maintain professional composure and consistently perform assigned duties throughout the scheduled work period; manage routine workplace stressors and feedback without disrupting patient care, patient-facing operations, or coworkers' work; and use established de-escalation and escalation procedures when appropriate.
• The employee must exercise sound judgment; maintain appropriate workplace boundaries; receive and respond to routine feedback and direction; protect confidential patient and business information; and address patient or workplace concerns through established supervisory and safety procedures. These functions are essential to the position.

Skills And Abilities

• Cohesive leadership and customer service skills required.
• Ability to become a core trainer and super user of EHR (E Clinical Works).
• Excellent communication skills, both verbal and written, with ability to read, write, and speak in English fluently. Multi-Lingual is appreciated.
• Strong interpersonal, leadership, and problem-solving skills, and the ability to address issues with staff.
• Ability to train, mentor, and motivate staff.
• This role requires the ability to travel throughout the State of North Carolina and training in Georgia.
• Emotional intelligence and manner while assessing performance of employees/performance standards, implementing change, ensuring accountability, and rewarding achievement.

Education And Experience

• Must be willing to travel to all company locations
• Experience using eClinicalWorks required
• Minimum 1-year clinical experience required
• Bachelor's Degree preferred, or equivalent combination of education, training, and experience