Teller Manager (Atascocita Branch)

Role:

To supervise MSR and Team Lead staff. Assists members with their financial transactions, involving paying and receiving cash and other negotiable instruments. Actively sells credit union products and services to ensure predetermined organizational goals are met. Adheres to company policies and procedures and standard practices. Adheres to Federal and State Laws and Regulations. Actively coaches teams to performance.

Essential Functions & Responsibilities:

E

35%

E

10%

E

10%

E

10%

E

10%

E

5%

E

5%

E

5%

E

5%

N

5%

Performance Measurements:

1.

Maintains a high, efficient and meticulous standard.

2.

Ensures tellers provide friendly, professional, personal service to all members.

3.

Schedules tellers to meet member demand at a minimum of cost.

4.

Balances daily in compliance with Teller Balancing Standards.

5.

Maintains and verifies sufficient amounts of currency and coin and maintain cash flow limits.

6.

Maintains balancing with no more than one posting error per month.

7.

Displays a positive attitude and professional work performance.

8.

Makes rational and realistic decisions which are based on logical assumptions and which reflect information and consideration of organization resources.

9.

Ensures all audits are completed on time.

10.

Demonstrates an understanding of, and follow the requirements of all regulation compliance, including but not limited to those of Bank Secrecy Act (BSA), Anti-Money Laundering (AML), Office of Foreign Assets Control (OFAC), Customer Identification Program (CIP) and Member Due Diligence (MDD) as it specifically relates to their job functions. Employee shall be trained annually
in BSA/AML compliance.

Knowledge and Skills:

Experience

One year to three years of similar or related experience.

Education

A high school education or GED.

Interpersonal Skills

Courtesy, tact, and diplomacy are essential elements of the job. Work involves much personal contact with others inside and/or outside the organization for purposes of giving or obtaining information, building relationships, or soliciting cooperation.

Other Skills

Must have good communication skills for training other tellers. Must be proficient in computer skills and 10 key. Accurate with cash, numbers and names.

Physical Requirements

While performing the duties of this job, the employee is regularly required to use hands or fingers, handle or feel; reach with hands and arms; talk and hear. The employee frequently is required to stand, walk, and sit. Specific vision abilities required of this job include close vision and ability to adjust focus.

Work Environment

Work is performed indoors with some potential for exposure to safety and health hazards related to electronics work. May require periodic travel. There is exposure to potential hazardous conditions such as robbery. Employees are to receive detailed instructions and procedures to follow in order to minimize risk.

In accordance with the American with Disabilities Act, it is possible that requirements may be modified to reasonably accommodate disabled individuals. However, no accommodations will be made which may pose serious health or safety risks to the employee or others or which impose undue hardships on the organization.


\Job descriptions are not intended and do not create employment contracts. The organization maintains its status as an at-will employer. Employees can be terminated for any reason not prohibited by law.

This Job Description is not a complete statement of all duties and responsibilities comprising the position.