Front Desk Coordinator

Job DescriptionJob DescriptionHealthcare Front Desk CoordinatorFull Time|Monday–Friday| 8am - 5pm | Matthews, NCWe're looking for a Front Desk Coordinator with more than just a friendly face — we're looking for a calm, capable operations pro who's ready to help redefine the patient experience from the moment someone walks through our doors.This is a high-impact, patient-facing role where your attention to detail, healthcare expertise, and ownership mindset make all the difference. From managing appointment scheduling and verifying insurance to setting the tone for each visit, you'll be a key part of what makes IVX Health feel exceptional.About the RoleAs a Front Desk Coordinator, you'll play a critical role in shaping the care experience for our patients. This Monday-Friday, regular business hours role involves providing exceptional service as the first point of contact while supporting the daily operations of our infusion centers. From managing schedules to maintaining patient records, your work will ensure that our centers run smoothly and our patients feel valued.What You'll DoLead First Impressions — Greet patients with warmth and professionalism, answering phones and supporting visitors with confidence and careManage Scheduling and Coordination — Schedule, reschedule, and confirm appointments, ensuring all pre-visit requirements and authorizations are in placeEnsure Operational Excellence — Verify patient insurance, update demographic information, and collect copays with accuracy and integrityCollaborate with Clinical Teams — Coordinate patient flow and communicate clearly with nursing staff to ensure a smooth and safe experienceMaintain an Inviting Space — Keep the front desk and reception area organized and stocked, maintaining a welcoming, polished environmentSupport Across Centers — Flex as needed to support other centers within your market during staff absences, openings, or higher-volume daysWhat We're Looking For1–3 years of front desk or administrative experience in a medical or healthcare settingHigh School Diploma or GED requiredStrong understanding of insurance verification, billing basics, and the patient intake processProficiency in EHR/EMR systems and scheduling softwareKnowledge of medical terminology and patient-facing protocolsExceptional customer service and communication skillsAbility to multitask in a fast-paced environment while staying organized and accurateQuick learning agility—you adapt fast, absorb new processes quickly, and stay ahead of the curveAdaptable and dependable, with a willingness to support multiple centers and adjust to evolving workflowsWhy You'll Love IVX HealthWe're not just redefining care for our patients — we're redefining it for our teams, too. When you join IVX, you'll find:Predictable Hours:Monday–Friday, regular business hours with rotating SaturdaysSupportive Culture:Work with a compassionate, values-driven teamProfessional Growth:Tuition reimbursement, CEU access, and development opportunitiesComprehensive Benefits:Medical, dental, vision, 401(k) match, disability, and moreLife-Friendly Perks: Paid volunteer time, wellness support, and family-building benefitsAbout IVX Health IVX Health is a national provider of infusion and injection therapy for patients managing complex chronic conditions. Through a patient-centered approach focused on comfort, convenience, clinical excellence, and exceptional service, we're redefining the care experience and improving lives every day.As a growing healthcare organization, we're committed to supporting our employees with meaningful work, professional development opportunities, and a culture built on collaboration, innovation, and purpose. Guided by Our Purpose Mission: To improve the lives of those we care for by redefining the care experience. Vision: To be the nation's preferred destination for pharmaceutical care of complex chronic conditions. Values: Be Kind. Do What's Right. Never Settle. Make It Happen. Enjoy the Ride.Benefits & Perks Eligible employees may receive: Medical, Dental, and Vision CoveragePrescription Drug Coverage and Telemedicine ServicesHealth Savings Account (HSA), Health Reimbursement Arrangement (HRA), and Flexible Spending Options401(k) Retirement Plan with Company MatchLife, AD&D, and Disability InsuranceAccident, Critical Illness, and Hospital Indemnity CoverageFertility and Family Planning SupportTuition Reimbursement and Certification AssistanceContinuing Education and Professional Development ResourcesEmployee Assistance Program and Wellness SupportPaid Time OffVolunteer Time Off and Charitable Giving MatchEmployee Referral Bonus ProgramBenefits may vary based on employment status and eligibility.EEO STATEMENT IVX Health is proud to be an Equal Opportunity Employer. We are committed to creating an inclusive workplace where all employees are treated with respect and provided equal employment opportunities. Employment decisions are made based on business needs, job requirements, qualifications, merit, and applicable law. IVX Health prohibits discrimination, harassment, and retaliation of any kind and is committed to providing reasonable accommodations to qualified individuals with disabilities and those with sincerely held religious beliefs. Privacy Policy