Area Chief of Staff Veterinarian

AREA CHIEF OF STAFF Pay range for this role (full‑time): $148,946 - $215,144 annually. The position is also eligible for variable pay based on production. The pay range listed reflects a general hiring range; the specific rate will be determined based on the candidate’s experience, skill level, abilities, and education, and may vary depending on location and schedule. SUMMARY OF JOB PURPOSE AND FUNCTION The primary purpose of the Area Chief of Staff is to lead, develop, and manage associate veterinarians in their hospitals to ensure Banfield can attract, develop, engage, and retain doctors who deliver quality care and meet expected hospital performance measures. This position drives the culture and delivery of quality care by the veterinary provider team (DVM, CVT, VA) in their assigned hospitals so that every pet receives consistent care aligned with our six domains of quality (safe, effective, patient/client centered, timely, efficient, and equitable care). ESSENTIAL RESPONSIBILITIES Live and exemplify the Five Principles of Mars, Inc. within self and team. Act as Responsible Veterinarian for Veterinary and Pharmacy Board Permits, as required by federal, state, or local law. Own the controlled substance inventory for relief doctors; manage the ownership and administration of the controlled substance inventory. Own doctor engagement and retention by assessing risk, ensuring a proactive retention strategy, and creating a culture of community and engagement where doctors feel supported and can succeed. Provide effective medical leadership to hospital teams by driving an inclusive and collaborative work environment in partnership with practice managers. Validate the clinical skillset and alignment with quality standards of doctors, veterinary assistants, and veterinary technicians through medical record reviews, veterinary quality assignments, audits, and patient safety event reviews. Provide veterinary services; the amount of time spent in a clinical role will depend on factors such as the number of hospitals, direct reports, and productivity and performance of each hospital. Oversee the coaching program for newly hired veterinarians to ensure an engaging experience resulting in a productive, knowledgeable doctor who meets Banfield quality standards, Optimum Wellness Plans, processes, and workflows. Ensure experiential learning to develop clinical, surgical, and dental skills based on individual veterinarian needs. Partner with the Director of Veterinary Quality and Talent Acquisition team to recruit veterinary talent. Act as a brand ambassador in the local veterinary community. Deliver an excellent hospital experience to student externs, student job program participants, and veterinary candidates during hospital observations. Work with associate doctors to ensure they have the skills to achieve their productivity goals through high‑quality medicine, preventive care focus, great client experience, and partnership with the hospital team. Deliver veterinary operations KPIs of assigned hospitals through leadership and partnership with practice managers. Partner with practice managers to develop, execute, and revise plans that achieve targeted KPIs and hospital OGSM performance. Develop a veterinary leadership talent bench and a succession plan for assigned hospital pods. Ensure compliance with Banfield’s clinical essentials, government regulations, legislation, and veterinary industry standards through quality assessments, medical record reviews, audits, and patient safety event reviews. Ensure hospital operations meet all local, state, and federal regulatory requirements, including controlled substance management and radiation safety. Create and execute timely plans to resolve identified gaps. Champion a preventive care culture by communicating, demonstrating, and validating behaviors that drive optimum wellness plan growth and retention. Create a “yes” culture by driving access to care and superior client service, resulting in meeting or exceeding client experience scorecard goals. Resolve client complaints related to medical standard of care in a timely manner. Manage the medical equipment inventory and new equipment requests in partnership with the Director of Veterinary Quality. Deliver the highest level of veterinary care to every pet in a professional and ethical manner while ensuring the client and their pet have an exceptional experience. Establish trust and gain the confidence and compliance of clients through appropriate preventive care, complete diagnostic workups, thorough treatment plans, clear home‑care instructions, and follow‑up visits. Other job duties as assigned. THE FIVE PRINCIPLES Quality – The consumer is our boss, quality is our work, and value for money is our goal. Responsibility – As individuals, we demand total responsibility from ourselves; as associates, we support the responsibility of others. Mutuality – A mutual benefit is a shared benefit; a shared benefit will endure. Efficiency – We use resources to the full, waste nothing, and do only what we can do best. Freedom – We need freedom to shape our future; we need profit to remain free. HIRING QUALIFICATIONS / COMPETENCIES Leadership, Planning, Vision & Purpose, Talent Development, Conflict Management, Financial Acumen, Complexity Management, Functional Excellence, Top Talent Attraction, Effective Communication, Results Orientation, Accountability, Functional/Technical Skills. CAPABILITIES AND EXPERIENCE (CAN DO) Ability to multi‑task and shift attention among multiple tasks under distraction. Organizational ability; systematic approach, orderliness, and turning chaos into order. Surgical skills; proven ability to perform all basic surgeries. Problem‑solving skills; strong ability to identify, analyze, and solve problems. Intellectual ability; accurately follows instructions and provides directions. Commitment to continual learning. Mathematical ability; addition, subtraction, multiplication, division, rate, ratio, percent, and unit conversion. Computer skills; confident use of computer and specialized software. ATTITUDES (WILL DO) Initiative – willingness to use discretion and find solutions. Self‑initiative and extra responsibility. Integrity – honesty, discretion, sound judgment. Cooperativeness – works with others, shares information. Flexibility – open to change, willing to perform all tasks. Independence – performs duties without supervision. Stress resilience – positive outlook and composure in stressful situations. SPECIAL WORKING CONDITIONS Must work at a computer for long periods. Project timelines may require >40 hours/week. Must read, write, speak English. Reasonable mandatory ambulatory activity (stand, walk, stoop, kneel, crouch, climb). Lift up to 50 lbs. Must meet mandatory mandatory mand. EXPERIENCE, EDUCATION OR TRAINING Doctor of Veterinary Medicine (DVM/VMD) or equivalent foreign degree required. Veterinary license in good standing or eligibility for licensure with applicable state boards. 3 years of experience in small animal medicine and surgery practice. BENEFITS Comprehensive Medical, Dental, and Vision Insurance Generous Retirement Plans (401(k) and Roth) with company match Student Debt Relief Program (for Full‑Time DVMs) Paid Time Off and Holidays Mand‑mand Mand Mandatory Mand and Self Mand Mand Mandatory Self Self Mand Mand Mand Mand Self Mand Mand Mandatory Self Mand Autonomy Self Self Mand Mand Mand Self Mand Self Mand Mand Self Mand Mand Mand Self Mand Mand Mand Mandatory Mand Self Mand Mand Self Mand Self Mand Mand Mand Mand Self Mand Mand Mand Self Mand Mand Mand Self Mand Mand Mand Self Mand Mand Mand Self Mand Mand EEO STATEMENT WE ARE A DRUG‑FREE, SMOKE‑FREE, EQUAL OPPORTUNITY EMPLOYER. Banfield Pet Hospital® strongly supports and values the uniqueness of all individuals and promotes a work environment where diversity is embraced.Banfield Pet Hospital is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity and expression, age, genetic information, status as a protected veteran, or status as a qualified individual with disability. Banfield Pet Hospital complies with all applicable federal, state and local laws governing nondiscrimination in employment in every Banfield location. We believe that embracing inclusion and diversity enables us to live our Purpose: A BETTER WORLD FOR PETS. ABOUT US Banfield is a community of caring people marked by a diversity of thought, background and approach. Together, we’re bonded by a commitment to our purpose: A BETTER WORLD FOR PETS. Our pledge is to create an inclusive environment where associates can be themselves, so that we can find value in our differences. And we know that’s best achieved by upholding the health and well‑being of our associates. #J-18808-Ljbffr