Leasing Specialist

Summary This position is primarily responsible for interacting directly with prospective and current residents to achieve maximum occupancy and revenue. It also handles the entire sales process, including marketing, lead management, touring, closing, and providing unparalleled customer service to prospects and residents. Essential Duties and Responsibilities Maintain an excellent customer service relationship. Adhere to Panther Residential Management Standard Operating Procedures. Leases apartments and sells the products and services of the property to prospects. Respond to internet leads, answer prospect calls, and conduct property tours following the guidelines outlined in the mystery shop forms. Work to optimize occupancy while maximizing effective leased rent. Utilize established sales and marketing strategies to increase property traffic, maintain closing ratios, and work to achieve and exceed budgeted occupancy percentages. Maintain thorough product knowledge of the property and major competitors. Prepare and possess thorough knowledge of all lease‑related paperwork. Maintain prospect traffic and leasing data and assist with other computer data entry as necessary. Deliver resident gifts; inspect units for move‑ins to ensure units are ready. Assist with planning and hosting of resident functions. Audit all lease and renewal files for key controls and submit bonuses to the Community Manager. Review guest cards to ensure entry and follow‑up, and monitor any traffic trends. Supervisory Responsibilities This job has no supervisory responsibilities. Competencies Intellectual: Technical Skills – Assess own strengths and weaknesses; pursue training and development; continually build knowledge and skills; share expertise with others. Interpersonal: Customer Service – Manage difficult or emotional customer situations; respond promptly to customer needs; solicit customer feedback to improve service. Interpersonal Skills – Focus on solving conflict, not blaming; maintain confidentiality; listen without interrupting; remain open to others’ ideas and try new things. Oral Communication – Speak clearly and persuasively; listen for clarification; respond well to questions; demonstrate group presentation skills; participate in meetings. Written Communication – Write clearly and informatively; edit work for spelling and grammar; vary writing style to meet needs; present numerical data effectively; read and interpret written information. Teamwork – Balance team and individual responsibilities; exhibit objectivity and openness; give and welcome feedback; build a positive team spirit; prioritize team success. Organization: Diversity – Demonstrate knowledge of EEO policy; respect cultural differences; educate others on diversity; promote a harassment‑free environment. Ethics – Treat people with respect; keep commitments; inspire trust; act with integrity; uphold organizational values. Organizational Support – Follow policies; complete administrative tasks correctly and on time; support organization goals and values. Strategic Thinking – Develop strategies to reach organization goals; analyze market and competition; adapt strategy to changing conditions. Self‑Management: Professionalism – Approach others tactfully; succeed under pressure; treat others respectfully and considerately; take responsibility for own actions; follow through on commitments. Safety and Security – Observe safety and security procedures; determine appropriate action beyond guidelines; report unsafe conditions. Adaptability – Adapt to changes in the work environment; manage competing demands; adjust approach as needed. Attendance/Punctuality – Arrive on time; ensure responsibilities are covered when absent. Dependability – Follow instructions; respond to management; keep commitments; complete tasks on time or communicate alternatives. Initiative – Volunteer, undertake self‑development; seek increased responsibilities; take independent action; seize opportunities. Innovation – Display original thinking; meet challenges with resourcefulness; propose improvements; develop innovative approaches. Benefits Health, Dental & Vision insurance offered after 30 days of employment. Company‑paid group life insurance and short‑term disability. Voluntary AD&D and long‑term disability insurance. 401(k) with company match after 6 months of employment. 15 days of PTO plus 2 personal days. 7 observed/paid holidays (Veterans Day also applicable). Company provided apparel and uniforms. Requirements Education and/or Experience: High school diploma or GED; one to three months of related experience and/or training recommended but not required. Language Skills: Ability to read and interpret documents such as safety rules, operating instructions, and procedure manuals; write routine reports and correspondence; read and write English fluently. Mathematical Skills: Ability to add, subtract, multiply, and divide in all units of measure; compute rates, ratios, and percentages; draw and interpret bar graphs. Reasoning Ability: Apply common sense to carry out written, oral, or diagram instructions; solve problems with multiple concrete variables. Computer Skills: Knowledge of Internet, Spreadsheet (Excel), Word, Outlook, PowerPoint, Publisher; ability to learn and operate Onesite. Certificates, Licenses, Registrations: Valid driver license and acceptable motor vehicle record. Position requires personal vehicle to fulfill all job functions. Must work any of the seven days of the week, 52 weeks of the year, including consistent scheduled hours and overtime when necessary. May be on‑call as scheduled. Physical demands include sitting, handling, reaching, standing, walking, and occasional lifting up to 20 pounds. Vision abilities required: close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus. Work environment: moderate noise level; reasonable accommodations available for disabilities. Equal Employment Opportunity This employer is an equal opportunity employer. We celebrate diverse perspectives and are a harassment‑free workplace. #J-18808-Ljbffr