Quality Assurance Manager

Job Description

Job Description

Morrison Healthcare , a Compass Healthcare company, is a leader in healthcare food and nutrition services company, serving more than 1,000 hospitals and healthcare systems across the country. With more than 31,000 associates nationwide, Morrison uses the Power of Food to create personalized dining experiences for patients and in their cafés to advance the healing and healthful missions of its clients. Morrison has been serving some of the nation’s largest health systems for more than 70 years, and it leverages culinary, nutritional, and operational expertise to provide consistency and transform the healthcare experience. Since 2012, Morrison has been recognized as one of Modern Healthcare’s Best Places to Work and Training Magazine has named it a Top 125/APEX Award Training Organization. Morrison has more than 1,600 registered dietitians and 1,200 executive chefs, and serves more than 600M meals annually.

Job Summary

Support the creation and maintenance of a safe, compliant, and high-performing food service environment by partnering with unit leadership to uphold food safety, workplace safety, sanitation, and quality assurance (QA) standards. This role helps reduce risk, workers compensation and general liability exposure through proactive audits, training, incident review, and clear communication with leaders and teams across assigned locations in an acute care setting.

Key Responsibilities
•    Champion implementation, monitoring, and verification of food safety, workplace safety, sanitation, and QA standards across assigned units.
•    Assist managers with Health Department requirements and third-party sanitation protocols; support preparation for external audits and inspections.
•    Partner with onsite IP & Accreditation teams to ensure readiness for JCAHO audit.
•    Develop and document corrective action plans for audit/inspection findings; partner with unit leaders to drive timely, effective resolution.
•     Conduct/participate in back-of-house inspections and QA/equipment audits; identify operational risks and recommend controls (including PPE use and safe work practices).
•    Support incident and claim processes: train/coach leaders on reporting procedures, review accident investigations, and help ensure accurate, timely submissions.
•    Analyze safety and claims data, track status, and provide clear updates to site and regional leadership (e.g., Unit Director, Regional Director, VPO, RVP, and executive partners as needed).
•    Maintain working knowledge of OSHA requirements; support OSHA log accuracy and delivery/documentation of required safety lessons.
•    Support compliance with material handling equipment and required training/certifications.
•    Track ServSafe certification compliance and help maintain required documentation.
•    Assist with chemical inventory checks and ensure Safety Data Sheets (SDS/MSDS) are available and current.
•    Support implementation of Emergency Response Plans and evacuation training.
•    Promote company/brand safety and sanitation best practices and reinforce adherence to guidelines, core standards, and training manuals.
•    Participate in regular review meetings with leadership, risk management, and sanitation partners; contribute to continuous improvement initiatives.
•    Perform additional safety, QA, and operational tasks as needed to support unit success.

Qualifications & Requirements
•    Strong written and verbal communication skills; able to communicate clearly in time-sensitive situations and provide actionable written feedback.
•    Strong interpersonal skills with the ability to collaborate across departments, clients, and multi-unit teams.
•    Highly organized, detail-focused, and consistent with follow-through; able to work independently with sound judgment, initiative, and problem-solving skills.
•    English reading, writing, math, and computer skills required.
•    OSHA 10-Hour certification (required or ability to obtain).
•    Experience supporting multi-unit or distributed food service operations (preferred).
•    Schedule: stamina to work 60+ hours/week and extended shifts (10+ hours) as business dictates; flexible availability including weekends and event days.
•    Physical requirements and work environment: ability to reach, lift, stoop, and bend; extensive standing/walking (including stairs). Potential hazards include slips, trips, falls, burns, cuts, and strains.

Apply to Morrison Healthcare today!

Morrison Healthcare is a member of Compass Group USA

Click here to Learn More about the Compass Story

Associates at Morrison Healthcare are offered many fantastic benefits. 

• Medical
• Dental
• Vision
• Life Insurance/ AD
• Disability Insurance
• Retirement Plan
• Flexible Time Off
• Paid Parental Leave
• Holiday Time Off (varies by site/state)
• Personal Leave
• Associate Shopping Program
• Health and Wellness Programs
• Discount Marketplace
• Identity Theft Protection
• Pet Insurance
• Commuter Benefits
• Employee Assistance Program
• Flexible Spending Accounts (FSAs)

Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here or copy/paste the link below for paid time off benefits information.

-usa.com/wp- content/uploads/2023/08/2023_WageTransparency_MorrisonHealthcare.pdf

Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act. We encourage applicants with a criminal history (and driving history) to apply.

Certain positions may require Florida Level 2 background screening. Details:

Applications are accepted on an ongoing basis.

Morrison Healthcare maintains a drug-free workplace.

Req ID: 1531507

Morrison Healthcare 

CHARRISSE FULLER 

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