IT2 Application L1 Support Analyst

Req ID: 377844

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a IT2 Application L1 Support Analyst to join our team in Bangalore, Karnātaka (IN-KA), India (IN).

Role - IT2 Application L1 Support Analyst
Specialization - Application support for Treasury Management Systems, focusing on system health monitoring, transaction processing issues, and ITIL-based incident ticketing management.

Role Summary
Provide first-line operational and functional support for the IT2 Treasury Management System by monitoring applications, handling user queries, performing initial troubleshooting, and escalating unresolved issues to L2/L3 teams.

Key Responsibilities
1. Monitor IT2 application health, interfaces, and scheduled jobs.
2. Handle user incidents and service requests through ticketing tools.
3. Perform initial troubleshooting for:
3.1. Login/access issues
3.2. Job failures
3.3. Payment processing issues
3.4. Bank statement loading failures
3.5. Basic interface failures
4. Restart services/jobs based on SOPs.
5. Validate daily treasury operations and batch executions.
6. Escalate critical issues to L2/L3 teams within SLA timelines.
7. Communicate status updates to users and stakeholders.
8. Maintain incident logs and operational checklists.
9. Support basic user administration activities.

Experience
Bachelor's degree
Overall 5+ years of experience in IT Industry
1–4 years of application relevant support experience

Required Skills
1. Basic understanding of Treasury Management Systems
2. Knowledge of ITIL incident management process
3. Basic SQL and log analysis
4. Monitoring tools and ticketing systems (ServiceNow/JIRA)

Mandatory Skills (Must Have)
1. ITIL Incident Management Process
2. Ticketing Systems (ServiceNow/JIRA)
3. Basic SQL Knowledge
4. Log Analysis & Troubleshooting
5. Good Communication Skills

Desirable Skills (Nice to Have)
1. Treasury Management Systems Knowledge
2. Application Health Monitoring Tools
3. Bank Statement Loading Processes
4. Payment Processing System Flow
5. Basic User Administration/Access Management

About NTT DATA

NTT DATA is a $30 billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world's leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. our consulting and Industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is a part of NTT Group, which invests over $3 billion each year in R&D.

Whenever possible, we hire locally to NTT DATA offices or client sites. This ensures we can provide timely and effective support tailored to each client’s needs. While many positions offer remote or hybrid work options, these arrangements are subject to change based on client requirements. For employees near an NTT DATA office or client site, in-office attendance may be required for meetings or events, depending on business needs. At NTT DATA, we are committed to staying flexible and meeting the evolving needs of both our clients and employees. NTT DATA recruiters will never ask for payment or banking information and will only use @nttdata.com, @nttdatafed.com and @talent.nttdataservices.com email addresses. If you are requested to provide payment or disclose banking information, please submit a contact us form, 

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