Standardized Patient Program Coordinator

Standardized Patient Coordinator

Here at Baylor Scott & White Health we promote the well-being of all individuals, families, and communities. Baylor Scott and White is the largest not-for-profit healthcare system in Texas that empowers you to live well.

Our core values are:

• We serve faithfully by doing what's right with a joyful heart.
• We never settle by constantly striving for better.
• We are in it together by supporting one another and those we serve.
• We make an impact by taking initiative and delivering exceptional experience.

Our benefits are designed to help you live well no matter where you are on your journey. For full details on coverage and eligibility, visit the Baylor Scott & White Benefits Hub to explore our offerings, which may include:

• Immediate eligibility for health and welfare benefits
• 401(k) savings plan with dollar-for-dollar match up to 5%
• Tuition Reimbursement
• PTO accrual beginning Day 1

Note: Benefits may vary based upon position type and/or level.

The Standardized Patient Coordinator supports the department by working with stakeholders across the organization; provides administrative and clerical support including coordinating the logistics for meetings and events, entering and analyzing data, performing word processing, spreadsheet management, and developing presentations; assists with program specific needs and plans and executes strategies to remedy current and anticipated program issues in conjunction with the program and department leads.

Essential functions of the role include:

• Delivering virtual and/or on-site administrative support and customer service in a team-based environment, adapting methods and behaviors to effectively engage and accommodate stakeholder styles and preferences.
• Helping advance, implement, and achieve department objectives and desired outcomes, providing tactical and logistical project and operations support.
• Responsible for the administrative operations of the team including communications, and administrative management of team sites.
• Coordinating and providing administrative support for meeting logistics including creating, updating, and rescheduling meeting invitations, capturing meeting notes, and disseminating information across the team and wider organization.
• Responsible and accountable for managing work and projects, demonstrating management abilities to maintain momentum to move work forward.
• Overseeing the intake process of Standardized Patient requests including scheduling, event details, and collaboration with additional stakeholders.
• Acting as the liaison between Temple College, BSWH, and additional stakeholders to support programs.
• Supporting student orientation events to include set up of computers, troubleshooting technical challenges, and ensuring a safe and appropriate testing environment.
• Communicating effectively with team members and key partners, addressing questions or issues promptly and professionally.
• Monitoring and responding to incoming requests on behalf of the department, including triage of incidents/requests, directing items to other teams, initiating work on projects, and adjusting meetings and schedules.
• Managing and supporting marketing efforts for Standardized Patient (SP) interest.
• Supporting budgetary planning, financial tracking, and purchasing needs for the team and key events.

Key success factors include:

• Corporate healthcare organization experience preferred.
• Demonstrated strengths working in a dynamic, ambiguous, and ever-changing work environment.
• MS Office Suite Proficient experience in Word, Excel, PowerPoint, Visio, SharePoint and Outlook.
• Preferred working knowledge of Service Now, Agile Methodology, Visualization Tools (e.g., Power BI).
• Excellent verbal and written communication skills.

Location: Temple

Schedule: Day Shift, Full Time, M-F

Hybrid: 2 days in office/as needed to support on-site

Qualifications:

• Education - Bachelor's or 4 years of work experience above the minimum qualification
• Experience - Less than 1 Year of Experience